Premium Client Manager

5 days ago

Melbourne, Australia DigiCert Full time

**Who we are**

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

**Job summary**

As Premium Client Manager you will manage some of our largest Enterprise PKI, IoT and TLS clients, cultivate future projects, qualify new opportunities and consult with internal teams such product/services/support/compliance to ensure that all clients objectives are met.DigiCert's Platinum clients receive a higher level of support, faster response times, proactive information about service updates, and support escalation to make sure they receive the right level of service at the appropriate time.

**What you will do**
- Understand and articulate a customer's business and the impact DigiCert's solutions have on their business objectives
- Understand how our customers are utilizing DigiCert's security solutions and recommend additional features that can be leveraged to increase their security posture
- Develop and proactively manage strong relationships with internal personnel in all functional areas of DigiCert, Sales, Support and Product Management
- Present customer business reviews to executive business owners and technical customer contacts as well as internal stake holders
- Monitor service renewals and expirations to avoid disruption to service
- Communicate upcoming changes which may impact services
- Provide expert level escalation management techniques and effectively communicate ongoing status of technical issues to key stakeholders
- Manage customer lifecycle to ensure customer's business goals are met and they realize value in their investment
- Drive and maintain a high level of customer satisfaction
- Help the Account Manager with the renewal of all entitlements and solutions for your customers
- Provide accurate and timely reporting to meet both internal and customer requirements
- Invest in ongoing self-development to acquire industry relevant skills necessary to satisfy your customer's needs (i.e., Security+ certification)

**What you will have**
- 2+ years project and/or account management experience in the Digital Security or SaaS or Software sector
- Computer Science, Information Systems or Information Technology qualification
- Security Industry certification (advantageous)
- Effective sales and technical skills
- Excellent verbal and written communication skills
- Analytical skills
- Ability to self-motivate and work independently
- Strong organizational skills and ability to multitask

**Benefits**
- Provident Fund
- Medical Aid + Gap Cover
- Employee Assistance Program
- Gym Reimbursement
- Life Insurance
- Disability Insurance
- Sabbatical

LI-SS1

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