Premium Client Manager

Job Title

Job Description

You will be the first point of contact with Premium clients and will provide an excellent service to ensure all clients are satisfied

So, who are we?

Hello, we're IG Group. We are a publicly-traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks & shares, leveraged products, Futures & Options and Crypto. 

We are ambitious. Over 340,000 people already use our platforms. We're global with offices in 18 countries and products in 16 regions. We're hungry to move faster, ship better product for our customers and grow our user base. We believe in high autonomy, and we want people who are looking to do things differently in order to create better experiences for our customers. 

We work in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth. 

Your role in the team

The Premium Client Manager will drive the acquisition of, and manage the ongoing relationships with, a number of our high value clients. The Premium Client Manager will also provide the appropriate level of account management, customer service and trade execution to the Premium client portfolio in Australia.

You will maintain relationships with new and existing clients, promoting a healthy pipeline of prospective business which will fully reflect the high quality of the IG premium client proposition. You will also proactively and frequently entertain clients (and prospects) at various sporting, cultural and educational events, as part of your relationship management expectations.

What you'll do

• Identify sales opportunities where possible - contacting leads via outbound calling/email/seminars
• Support clients with all queries via phone calls, online chats, emails and face to face meetings
• Assist internal teams with pricing, reporting, queries and ad-hoc requests  
• Work closely with internal teams
• Meet monthly sales and KPI targets
• Sell the product offering and services to both existing and potential clients
• Provide proactive support and manage, maintain and develop client relationships 
• Live market dealing for both direct and indirect clients
• Attend external client meetings and sporting / cultural / educational events.

Who we're looking for

You're curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation. You're also a confident, creative thinker with a knack for innovating. We know that you know every problem has a solution. Here, you can try new ideas and lead the way in creating inspiring experiences for our clients and everyone around you.

We don't fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporate that just gives you a pay cheque at the end of the month, we might not be for you. But, if you have that IG Group energy and you can stand behind what we believe in, let's raise the bar together.

What you'll need for this role

You're upbeat and enthusiastic, and you have an open mind and a curious, can-do attitude. You, like us, understand the importance of collaboration and are driven to be the best in what you do. You embody our three core values - to champion the client, learn fast together and raise the bar.

You'll need experience in: 

• Selling financial products and services with at least four years' experience in broking and/or derivative sales 
• Financial markets experience and excellent knowledge of CFD's
• Working within a financial environment such as a busy dealing room 
• Track record of contacts with High Net Worth/Professional trading clients 
• Self-motivated, a proactive approach and ability to work at a consistently high standard 
• Educated to degree level with relevant RG146 certificates.

The perks

It really is more than a job. We'll recognise your talent and make sure that you can still have a life – at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off… the list goes on.

• Performance based incentives 
• Flexible working hours and work-from-home opportunities
• Company contributions to insurance and medical plans
• Career-focused technical and leadership training
• Contribution to gym memberships and more
• Option to participate and create ESG initiatives based on IG Brighter Future Fund  
• 2 additional days off a year for voluntary work  
• 1 additional day off to celebrate your Birthday  
• A state-of-the-art office with breakfast bar and more

Where you'll work

We follow a hybrid working model; we reckon it's the best of both worlds. This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection. Plus, you'll be welcomed into a diverse and inclusive workforce with a lot of creative energy.

Ask our employees what their favourite thing is about working at IG, and you'll hear an echo of 'our culture' That's because you can come to work as your authentic self. The things that make you, you – like your ethnicity, sexual orientation, faith, age, gender identity/expression or physical capacity – can bring a fresh perspective or new skill to our business. That's why we welcome people from various walks of life; and anyone who wants to help us realise our vision and strategy.

So, if you're keen to connect with our values, and lead the charge on innovation, you know what to do.

Apply now

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