Premium Client Manager

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

**Responsibilities**

We're hiring a** Premium Client Manager (PCM)** to drive growth in our premium client segment while delivering outstanding, tailored service to our most valuable clients. You will play a key role in acquiring new premium clients through proactive outreach, not just relying on house allocations, and deepening relationships with existing clients. We’re seeking someone who brings creativity, initiative, and a collaborative mindset to expand our premium client base with support from local sales and cross-functional teams.
- Proactively source new premium accounts by building strong relationships, developing reactivation and referral strategies, and leveraging your network.
- Grow and manage active premium clients by identifying opportunities to maximise client value and engagement.
- Stay informed about market trends and provide clients with compliant market insights and general guidance.
- Innovate and implement strategies that differentiate our offering in the market.
- Participate in client meetings, events, and entertainment activities, tailoring content to client tiers.
- Monitor competitive activity, identify risks and opportunities, and share strategic input with the business.
- Report regularly to senior management on premium client performance against key benchmarks and across regions.
- Collaborate with global and local Client Operations to enhance the premium client experience.
- Work closely with the Marketing team to align sales and marketing efforts for greater impact.
- Contribute to broader business planning and support the company’s growth strategy.
- Organise and attend offline events, trade shows, and interstate visits as needed.

**Requirements**:

- Minimum of 5 years of experience in a similar role, working with high-net-worth clients at a top-tier broker or major financial institution.
- Strong understanding of leveraged and non-leveraged products, business models, and client trading behaviours.
- Proven ability to build relationships and deliver exceptional service to high-value clients.
- Strong numerical and analytical skills, with experience using sales tracking and reporting tools.
- Demonstrated ability to handle client issues or complaints professionally and effectively.
- Degree in Finance or a related field; MBA or equivalent postgraduate qualification preferred.

**What you will get in return**:

- **Competitive Salary**:We believe great work deserves great pay Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
- **Work-Life Harmony**:Join a company that genuinely cares about _you - _because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
- **Annual Performance Bonus**:Your hard work doesn’t go unnoticed Celebrate your achievements with a well-deserved annual bonus tied to your performance.
- **Generous Time Off**:Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
- **Employee Referral Program**:Love working here? Share the love Bring your talented friends on board and get rewarded for growing our awesome team.
- **Comprehensive Health & Pension Benefits**:From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks
- **Workation Wonderland**:Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits
- **Volunteer Days**:Make a difference Take two additional paid days each year to support causes you care about and give back to the community.

Be a key player at the forefront of the digital assets movement, propelling your career to new heights Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.