Client Engagement Manager

1 day ago

Parramatta, Australia Zest Care Full time

Permanent full time role
- Base location: Parramatta
- Friendly and supporting work environment
- Permanent, full-time role (38 hours per week)
- Hybrid working arrangements with base location in Parramatta
- Pay info: $74K plus super annuation
- Boost your compensation with tax-free salary packaging benefits.
- Opportunity to work in a supportive, passionate, and high-performing team

**THE ROLE**:
You will be the face of our organisation and will have a person-centered approach to client support. Your main responsibility will be to meet with participants of the NDIS to create and implement support plans to help achieve the participant’s NDIS goals. This is a hybrid work from home and office role with face to face client visits around Sydney. If you are looking for a flexible, autonomous role where you can make a difference this is for you

**KEY RESPONSIBILITIES**

Accountable for on-boarding, needs assessments and identifying personal centred care plans that enhance quality of life for clients.

Meeting with clients to provide continuous monitoring of the care plan to ensure quality of care/services and continued appropriateness and making adjustments to care plans as needed.

Commitment to achieving client satisfaction and positive outcomes.

Monitor end of plan dates and proactively engage with client to assist with service renewals.

Manage individual client budgets ensuring services requested are adequately funded.

Ensure client’s needs and requirements for Support Workers are understood and met.

Maintain and further industry relationships in the sector to grow the use of Zest Care as a preferred supplier of NDIS services.

Maintain the confidential client electronic database including detailed documentation.

**Qualifications, Skills and Experience**

Minimum Cert 3 Disability Services or equivalent experience

Previous experience providing superior client care and engagement

Demonstrated experience developing and maintaining client relationships

Sound understanding of care plan management and review

Demonstrated knowledge of the NDIS

High level of computer literacy, specifically with Microsoft Office

Excellent attention to detail

Highly developed written and verbal communication skills

Excellent ability to connect and build rapport with multiple stakeholders

Knowledge of relevant legislation

**Licenses and Checks**

Drivers Licence

NDIS Worker Screening Check

Working with Children Check

Proof of COVID-19 vaccination

**ABOUT ZEST CARE**:
We, at Zest care share a common goal of fostering an inclusive and welcoming environment for all. We value our diversity, and we use this as our strength in the services we provide to our communities. We recognise the importance of creating a workplace where everyone feels welcome and respected. Aboriginal and Torres Strait Islander people, individuals living with disability, people of different cultural and linguistic backgrounds, people who identify as LGBTQIA, and people of all ages are encouraged to apply.

Zest Care prides itself on providing personalised in-home support solutions for a range of children and adults living with disability.

Our purpose is to support individuals and their families to live their life by empowering them to create positive experiences.

  • Client Engagement Manager

    3 days ago

    Parramatta, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Client Engagement Manager- Location: Newcastle or Parramatta- Type: Permanent, Full Time role The opportunity Due to an internal promotion, we have a Client Engagement Manager role available to join QBE’s Managed Fund Claims Business. This role will work directly with our new and existing SME...

  • Client Engagement Officer

    2 days ago

    Parramatta, Australia SASA CARE Full time

    **About Sasa Care** Sasa Care is dedicated to providing high-quality, person-centred services for NDIS participants. We support individuals through the NDIS registration process and offer a broad range of services designed to help clients achieve their goals, build their capacity, and maintain their independence. Our mission is to empower people with...

  • Client Engagement Coordinator

    1 week ago

    Parramatta, Australia Zest Care Full time

    Permanent full time role - Base location: Parramatta - Friendly and supporting work environment - Permanent, full-time role (38 hours per week) - Hybrid working arrangements with base location in Parramatta - Pay info: $74K plus super annuation - Boost your compensation with tax-free salary packaging benefits. - Opportunity to work in a supportive,...

  • Client Engagement Officer

    2 days ago

    Parramatta, Australia Olesuke Pty Ltd Full time

    **Business Growth and Strategic Development**: - Drive overall business growth by generating new leads and implementing growth strategies for expanded services. - Develop and maintain strong relationships with new and existing clients, promoting Olesuke to attract new referrers and customers. - Manage referral pipelines, analyse market trends, and stay...

  • Client Engagement Principal

    4 weeks ago

    Parramatta Park, Queensland, Australia Mantel Group Pty Ltd Full time

    About usMantel is an Australian-owned technology consulting business with capabilities across Cloud, Digital, Data, Delivery & Security. Since our inception in November 2017, we have experienced remarkable growth across Australia & New Zealand and are honoured to be recognised as a Great Place to Work for 6 years in a rowWe hire smart and talented people and...

  • Junior Client Engagement Strategist

    1 day ago

    Parramatta, Australia The Well Team Solutions Full time

    **Junior Client Engagement Strategist - Develop, Inspire, and Lead Conversations That Matter** **Location**: Parramatta, Penrith, or Sydney CBD **Position**: Full-Time **Hourly Rate**: $24.10/hour + Generous Commission Structure **Perks**: Car, laptop, and phone for top performers **Requirements**: Current Driver’s License **Do You Have the Potential to...

  • Client Engagement Principal

    2 weeks ago

    City of Parramatta Council, Australia Mantel Group Pty Ltd Full time

    About usMantel is an Australian-owned technology consulting business with capabilities across Cloud, Digital, Data, Delivery & Security. Since our inception in November 2017, we have experienced remarkable growth across Australia & New Zealand and are honoured to be recognised as a Great Place to Work for 6 years in a rowWe hire smart and talented people and...

  • Manager, Business Engagement

    1 week ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Corporate Services- Location: Parramatta, NSW, AU, 2150- Req ID: 60387**Manager, Business Engagement** **Location**:Parramatta (hybrid working), a mixture of working from office and home **Employment type**:Ongoing Full time **Salary**:Clerk Grade 9/10 ($116,211 - $128,061 pa), plus employer’s contribution to superannuation and annual leave...

  • Administrative Assistant

    23 hours ago

    Parramatta Park, Queensland, Australia beBeeCustomerSupport Full time $60,000 - $90,000

    Administrative Support RoleThis role offers the opportunity to provide high-quality administrative support to our team, ensuring seamless service delivery and contributing to our overall efficiency and success. You will join a dynamic team to support key stakeholders and their teams, both within our offices and virtually.Your primary responsibilities will...

  • Engagement Manager

    1 week ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Homes NSW - Location: Parramatta, NSW, AU, 2150 - Req ID: 76527 **Engagement Manager** **Location - Parramatta, Inner West, Inner Sydney City and other various locations** **Employment type - Temporary opportunity until July 2026** **Salary - $129,464.00-$142,665.00 plus superannuation and leave loading** **Your role** The purpose of this...