Manager, Business Engagement

Division: Corporate Services- Location: Parramatta, NSW, AU, 2150- Req ID: 60387**Manager, Business Engagement**

**Location**:Parramatta (hybrid working), a mixture of working from office and home

**Employment type**:Ongoing Full time

**Salary**:Clerk Grade 9/10 ($116,211 - $128,061 pa), plus employer’s contribution to superannuation and annual leave loading

**Generous leave entitlements including flex leave, 35hrs per week**

**Hybrid working and flexible working hours**

**Health and wellbeing benefits including Fitness Passport**

**Ongoing career development and support**

**Supportive leadership/ management team**

**Brand new office next to train line easily accessible**

**Your role**

As a Manager, Business Engagement, you will lead a team to carefully manage our client relationships to ensure successful delivery of our transformational projects.

This is a unique opportunity to challenge yourself and expand your leadership in project/program management capability, which will provide you with valuable knowledge, insight and experience into best practice leadership management processes, governance, systems and tools.

You will be working with a diverse and inclusive team in a flexible and agile working culture. There will be plenty of opportunities to take your skills to the next level.

**What you’ll do**

As part of the Workplace Transformation team, reporting to our Senior Manager, Business Engagement. This is a newly created role critical to the successful delivery of our multiyear program of transformational work.

Transformation can be challenging, and when it happens on top of your normal day job, it can be overwhelming. We want to make sure our clients feel well supported, heard and have trust in us to help them through those transformations. In this role you will lead a Business Engagement team who will be the key contact for our stakeholders during project delivery, making sure their needs remain front and centre. The Business Engagement team will work closely with our Program Delivery squads and hand in hand with the Change Leads and Analysts to make sure project delivery stays well aligned to customer needs and impacts.

The type of projects we will deliver across NSW over the next few years include workplace relocations, co-locations, refurbishments, and decommissioning, as well as agile technology implementations, workplace enhancements, and ways of working improvements. At times this also involves responding to urgent workplace initiatives following weather, safety or environmental events across NSW.

You will be responsible for all aspects of client relationship management as it relates to workplace accommodation projects including managing all communication and engagement, business requirements gathering, and client resource capacity planning, whilst also driving workplace standards and participating in project governance, risk and issue management, delivery planning and quality management.. You will also take the lead in embedding a culture of Customer Experience across all teams in Workplace Transformation.

In this role, you will have the opportunity to really make a difference, driving the delivery of a transformational program that supports our frontline workers in supporting our community in NSW.

Some flexibility in workplace location (NSW only) and working days may be supported. Some travel within regional NSW will be required. As a team we actively support hybrid working with the flexibility to work from home and in the office.

**What we’re looking for**
- Your previous experience will include both project management and customer experience or client relationship management
- You will be able to demonstrate your skills, experience and creativity in leading complex project based work, delivering to meet multiple stakeholders needs with competing priorities
- You excel in building credible relationships, able to actively listen, understand and adjust your communication style to meet the needs of others
- You can demonstrate your ability to be highly resilient and work well under pressure
- You will be a natural coach and have previous experience managing people
- You will be experienced in participating in project governance and working with very senior levels of management
- Previous experience working in government or other office accommodation projects is not essential

Download the role description.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (m