Customer Service Advisor

2 weeks ago

Burwood, Australia Penfold Motors Burwood Full time

The Penfold Motor Group is a very proudly Australian owned business with multiple franchises including Audi, Mazda, Volkswagen, Hyundai, Suzuki and Isuzu. Our company of 300+ valued employees across various sites is built on a solid foundation of extensive market knowledge, superior customer service and industry-leading expertise, and our people are genuinely considered one of our premium assets.

**About the Role**
We are seeking a motivated and enthusiastic Service Advisor to join our team on a full-time basis at Audi Burwood. This position would be ideal for an experienced individual who is eager to further themselves within the premium automotive segment.

As a Service Advisor, you will be someone who enjoys a challenge, working in a team environment and is passionate about providing customers with a consistently outstanding experience.

**Responsibilities**:

- Being the first point of contact for our customers, you will determine their requirements and communicate with them to ensure a positive customer experience
- Liaising with the workshop and parts departments
- Quote repair jobs and liaise with customers ensuring they are given the best possible Customer Service experience
- Meeting and exceeding manufacturers CSI targets

**Requirements for the role will involve the following**:

- Previous experience in a similar role with Audi or European prestige brands is preferable, although not essential
- Excellent communication, numeracy and customer service skills
- Willing to go above and beyond to exceed customer expectations
- Sound automotive technical knowledge
- Punctual and reliable
- Have a professional attitude and be well organised
- Current driver licence
- Be able to work in a team environment
- Demonstrate a high level of care and attention to detail
- Able to work Monday to Friday 7:30am - 5:30pm

**What we offer**:

- $90,000 -$100,000 salary package, inclusive of company car and commissions
- The opportunity to work in a well-established company with an excellent reputation for customer service
- A dynamic and friendly work environment
- Career opportunities that only come with working within one of the largest automotive companies

If you think you can bring real value and add to the energy & enthusiasm in our team, we would love to hear from you

All Penfold Motors employees must be entitled to work in Australia and will be required to complete a Federal Police Check.

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