Customer Service Representative

2 weeks ago

Condell Park, Australia 24 Hour Trade Services Pty Ltd Full time

Are you a proactive and customer-focused individual looking to join a dynamic trade team? 24 Hour Trades are seeking a motivated Customer Service Representative/Administrator to join our growing office. In this role, you'll be the first point of contact for our valued customers, providing exceptional service over the phone while also handling important administrative tasks that keep our operations running smoothly for both our residential and commercial clients.

**Key Responsibilities**:

- **Phone Customer Service**: Engage with customers professionally and courteously to address inquiries, orders, and service issues with inbound and outbound calls.
- **Trade Reports**: Assist in compiling and organising trade reports for insurance work orders.
- **Small Dispatch Responsibilities**: Coordinate small dispatch tasks efficiently for our trade team on site.
- **Miscellaneous Administration**: Support the team with various administrative duties as needed.

**Requirements**:

- Strong communication skills and a friendly demeanor.
- Ability to multitask and prioritise responsibilities effectively.
- Previous customer service or administrative experience of 1 year +
- Ability to take initiative and coordinate your own day for administrative tasks that come through.

**Working Hours**: Monday to Friday, 9:00 AM to 5:00 PM.

Pay: $40,000.00 - $60,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplementary Pay:

- Performance bonus

Ability to commute/relocate:

- Condell Park, NSW 2200: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Are you an Australian Citizen?

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 01/10/2024

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