Customer Service Representative

10 hours ago

Macquarie Park, Australia Kerr Full time

Operating Company: Kerr
Location: Macquarie Park,New South Wales,AU
Date Posted: July 16, 2025
Req Number: R5023291

The Customer Service Representative compliments the Sales team in providing an exceptional service to all our customers in the ordering process, and also in facilitating after sales support and advice. This role provides service across our consumables and Orascoptic businesses.

**Job Requirements**:

- Provide an exceptional service to all our Kerr customers, ensuring it is a positive experience every time.
- Invoicing and order processing the dealer and direct-customer purchases.
- Provide technical support and advice on Kerr product range.
- Maintain complete awareness of and compliance with financial rules, terms and conditions of sale, and any other relevant governing policies and guidelines.
- Refer non-routine matters to the Business Manager, Warehouse Manager or relevant Marketing Manager where required.
- Process sales orders, quotes, returns, credits, warranties, repairs invoicing and any ad-hoc requests.
- Handle enquiries from customers and the Kerr/Orascoptic sales team.
- Undertake outgoing customer calls to drive sales.

**Operating Company**:
Kerr

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