Aps 6 - Veterans Access Network Manager

2 weeks ago

Brisbane, Australia Department of Veterans' Affairs Full time

Salary Range: $91,239 -$103,605 + Attractive Superannuation
- Contact Officer: Daniel Agazzi on (07) 3833 0117

The Veterans’ Access Network Manager is responsible for managing front line client service delivery within South East Queensland. This includes managing a team that deliver services in person at the Veterans’ Access Network office, via the phone or online.

**Duties**
- Manage the day-to-day client service delivery and office operations to deliver frontline services for veterans and their families.
- Manage a team, including setting expectations, managing performance, identifying and delivering training, building teams and developing others.
- Obtaining evidence to guide performance discussions and address underperformance by utilising the departments underperformance policy.
- Inspire and motivate a team of client service officers to be innovative, creative and high performing.
- Manage the workload of the team by allocating resources, and making sure key due dates are met.
- Liaise with key internal and external stakeholders including other DVA business areas, other government departments and agencies.
- Undertake and contribute to DVA projects and transformation initiatives and proactively provide feedback to improve systems and processes.
- Personally delivering services as required, to support clients who are at risk or have complex needs and are escalated to the manager.
- Delivering presentations to ex service organisations or other stakeholder groups.
- Management of regional offices and offices co-located with other government departments.

**Eligibility**
- Applicants must be an Australian citizen to apply.

**Notes**

A merit pool will be established that may be used to fill similar positions (ongoing and non-ongoing) within the next 18 months.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

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