Customer Service Coordinator

2 weeks ago

Melbourne, Australia MyDeal.com.au Full time

MyDeal is in search of a Customer Service Coordinator who will be responsible for supporting the customer service team to process customer returns and warranty claims with suppliers, as well as issuing spare parts to our valuable customers. The key objective of this role is to delight MyDeal customers who reach out to us for support.

The role has ample opportunity to expand in scope and responsibility to satisfy an ambitious and aspirational self-starter who is looking for a company to grow with. You will be well supported by like-minded team members and managers, with a core focus on the MyDeal customer experience.

**Responsibilities**

**_ Returns_**
- Cross check and document all returns organised by the Instock CS Team.
- Inspect tech returns, through testing to ensure validity.
- Liaise with the CS team to confirm refund/replacements.
- Manage the lifecycle of office returns, creating staff sales / organising the return to warehouse.

**_Spare Parts_**
- Work with the Instock CS team to manage the spare part requests.
- Organise the shipments of spare parts to customers.
- Liaise with the buying team to determine spare parts required.
- Organise spare part inventory in the inhouse warehouse.

**_Warranty Claims_**
- Facilitate customer warranty claims with Suppliers and Instock CS Team, provide updates on status of claims, total volume of claims and credit notes received.
- Log and document warranty claims with various suppliers.
- Organise and attend meetings with suppliers regarding warranty claims.

**Requirements**:

- Exceptional English communication skills (grammar, spelling and sentence structure).
- High attention to detail.
- Tech savvy and an ability to learn.
- Customer focussed mindset.
- Zendesk (or similar help desk software) experience is beneficial.

**Benefits**
- Work in a dynamic and inclusive start-up culture with passionate people that collectively possess over 100 years of eCommerce experience.
- Play an important role in an ASX listed company that is experiencing unprecedented growth.
- Industry competitive remuneration in a full-time permanent position.
- A modern Collins Street CBD office easily accessible by tram, bus and train

**Here’s how to apply**:
**Send us your CV and cover letter. Your cover letter should highlight any relevant experience and how you believe you can help MyDeal to become the #1 Home and Garden Marketplace in Australia.

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