Customer Service Coordinator

The Customer Service Management department ensures running, execution and delivery of the Service Contracts and Customer Relationship Management for our Service Contracts customers. The department has an open and informal culture, where commitment, team work, good communication and collaboration are key to our success. You will have the opportunity to work in an exciting industry and in a team of highly motivated and skilled employees.

This role, Customer Relationship Coordinator, will suit someone with several years of customer success/service experience looking to enter a professional role with good growth/career opportunities.

**Responsibilities**
- Maintain good operational relations with external and internal stakeholders
- Provide first-line support to customers
- Be the prime interface between customers and Vestas
- Handling issues, managing their resolution, and addressing all Vestas Service requests
- Communicate efficiently inside the organisation to deliver on the promise to the customers; focus on and contribute to the continuous improvement of both general work routines and internal procedures
- Transact business, notifications, service orders, quotations etc on SAP/Sales Force and adjacent systems (e.g. C4C)
- Actively seek and identify / respond to customer inquiries; clarification requests; time & material additional services, parts sales, aftermarket sales options and upgrades
- To be commercially aware of the contract's financial performance and requirements, track overdues/open receivables until resolution, to inform /escalate cost overruns, requests out of scope and transition to new contracts
- Support tender process with admin work, prepare various excel based reports on demand

**Qualifications**
- Relevant customer service, account management, customer success, administration background
- Potentially hold a degree or qualification in a relevant field, although not required
- Experience in a customer facing position

**Competencies**
- MS Office
- SAP / other CRM systems
- Computer literate
- Time management and proactive organisation skills
- Leadership skills
- Strong communication
- Able to work independently

**What we offer**
- We offer the chance to join the global leader in sustainable energy solutions, with the training and development to match. Every day will be different, and you will get to work with some of the industry’s most highly skilled and experienced colleagues both locally and across the globe.
- We recognise that as well as providing you with a challenging and varied work environment, we must also provide a rewards package to match. That is why, in addition to a competitive salary, working for Vestas comes hand-in-hand with an attractive benefits package.
- You will become part of a team of skilled and committed colleagues who are all enthusiastic about wind energy. We have a good atmosphere within the department, and everyone is always prepared to support when needed. You will have the opportunity to develop a career in a global company within a very exciting industry.

**Additional information**

**Our Benefits**
- Join the World's Leading Wind Energy Solutions Provider
- Excellent Career Development opportunities both Nationally and Globally
- A workplace that embraces Diversity and Inclusion
- Flexible workplace arrangements
- 13 weeks Paid Primary Carers Leave
- 3 weeks Paid Secondary Carers Leave
- Employee Assistance Program

**BEWARE - RECRUITMENT FRAUD**

**About Vestas**
Vestas is the energy industry’s global partner on sustainable energy solutions. We specialize in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than our competitors in the renewable energy arena. We consider ourselves forerunners within the industry, as Vestas continuously aims to design new solutions and technologies to create a more sustainable future for all of us. With more than 145 GW of wind power installed worldwide and 40+ years of experience in wind energy, Vestas has an unmatched history demonstrating our expertise within the field.
With 29,000 employees globally, Vestas is a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives, and gives everyone equal access to opportunity.