Customer Services Coordinator

2 weeks ago

Melbourne, Australia UniLodge Full time

**Full time permanent opportunity**:

- **Grow your Career with UniLodge**:

- **Create great first impressions for our residents and visitors**

UniLodge is the leading provider of student accommodation in Australia and New Zealand. We have a growing portfolio of over 110 properties, encompassing over 35,000+ managed beds; and a team of over 1000 employed staff across our business.

**Why work for us?**

We are ambitious, progressive, and passionate about our mission. Across our business we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this.

Our people are our greatest asset, and we go the extra mile to invest in you and make your career as rewarding as possible. We offer a range of employee benefits covering multifaceted learning and development programs, career progression opportunities, various leave options, mental health & wellbeing programs, Employee Assistance Program (EAP), rewards & recognition, and the list goes on. It’s an exciting time to join us

**About your new role**:
We have an exciting opportunity for a Customer Service Coordinator to join our team at our new property
**_UniLodge Melbourne CBD_** located on Wills Street, Melbourne.

A day in the life of a Customer Service Coordinator consists of:

- Assisting all current and prospective residents and their guests in the most efficient and professional manner
- Delivering a high standard of customer service while operate the front desk reception
- Address enquiries with professionalism and compassion displaying a “we care” attitude
- You'll know the local area like the back of your hand, giving clear directions and insightful advice
- Conduct room inspections and provide general administrative support as needed
- Monitor and report concerns regarding resident safety and well-being and escalate as required
- Maintain accurate student data via the property management system

**To be great in this role you will**:
You'll be the first face our residents, staff and visitors will connect with when first entering the property - so we are seeking someone who is warm, energetic and passionate about delivering great customer service to anyone who enters or contacts our property.

**How to Apply**

If this sounds like you, we would love to hear from you. Click ‘Apply’ and follow the prompts.

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