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Technical Specialist, Business Systems and Innovation

3 weeks ago

Hunters Hill, Australia Montefiore Full time

Award winning and innovative Aged Care Provider, including recipient of XRef Engage’s “Best Workplace” and “Change Champion” Awards 2023
- Not-for-profit Organisation with a longstanding history of excellence
- Generous leave entitlements (including 5 weeks of annual leave and 12 ADOs per annum)
- Inclusive workplace culture that empowers staff and promotes development
- Exciting role reporting into the Chief Information Officer

Montefiore is recruiting a seasoned Business Analyst to the unique position of Technical Specialist, Business Systems and Innovation. Reporting to the CIO, the objective of this role is to provide and assist with implementing technological solutions to improve a business process or system. You may either be responsible for building these tech solutions yourself or manage their development through collaboration with internal/external system architects, programmers or developers. Critically, by utilising agile methodology, you will actively seek to identify pressure points and inefficiencies within the business and confidently offer robust solutions.

To be successful in this role you will provide excellent customer service and demonstrate critical thinking skills. You will have sound knowledge of an array of IT resources and enjoy keeping abreast of rapid change within the industry. Broadly, the key accountabilities include:

- Leadership and Customer Service
- Development and Innovation
- Documentation
- Project development

**Essential Criteria**:

- 5-8 years of business systems experience
- Knowledge and understanding of general business and technology challenges or integrations
- Previous experience in customer service and computer support in a progressive technology environment
- Tertiary qualifications in IT, Analysis and/or Business
- Exceptional organisation skills and effective verbal and written communication skills
- Strong attention to detail

You will join a team that takes pride in its customer first service-oriented mindset. In addition to demonstrating essential technical and business systems expertise, you are committed to sourcing or developing technology solutions that empower Montefiore’s frontline workforce to dedicate more time to caring for our residents.

**About us**:
Montefiore is an award-winning, Sydney-based aged care provider, with a proud 135-year history as a non-profit organisation founded on Jewish values. We support older members of the community to live with choice, dignity and wellbeing through trusted residential care, flexible home care and luxury retirement living.

**What we offer**:
We offer a competitive remuneration package that includes NFP salary packaging, generous leave entitlements and a highly supportive workplace culture with a genuine passion for continuous improvement and excellence.