Strategic Business Manager

**Winc** is a company that exists to inspire millions of people in Australia with new and better ways to work and learn. From office, school, facilities and safety essentials, services like print and marketing, to demonstrating what more is possible with our technology and workspace solutions, Winc has a wide product range that can be tailored to our customers’ needs.

Responsible for handling the most important accounts for Winc. The **Strategic Business Manager** is responsible for building and maintaining strong relationships across multiple key contacts and developing and implementing the 2-3 year strategic plan. Strong cross functional collaboration and business development with the solutions teams is also a key requisite of this role to achieve clients long term goals.

**In this role you will be responsible for**:

- Strategic planning to meet clients long term goals, formulate 2-3 year strategic plan, including ongoing contract management and negotiation
- Act as Senior contact point between client and internal Winc teams
- Communicating and collaborating with other Winc support functions to ensure highest quality of support, materials, and reports are being produced for client
- Developing a thorough understanding of key clients’ needs and requirements and preparing customised solutions
- Resolving key client’s issues and complaints
- Monitors competitive activity to ensure that appropriate response strategies are in place
- Planning and presenting reports on account progress, goals, and quarterly initiatives to share with account managers/sales managers and other internal stakeholders
- Expanding relationships to bring in new contracts and revenue
- Maintain knowledge of Winc products, services, pricing, and overall strengths /weaknesses to determine how best to service and motive key accounts to stay with business

**Skills & Experience Required**:

- 4-5 yrs experience in sales management and account management
- The ability to build rapport with key client and stakeholders at all levels
- Strong Communication, Negotiation and Leadership skills
- Exceptional customer service mindset
- Ability to multitask, prioritise and manage resources available

**Working with us**

We believe we’re better and smarter together and our values reflect our commitment to creating a welcoming, diverse and inclusive environment.

We all reap the rewards of diversity with gender equity across teams, senior management and internal promotions as just the beginning.

We are committed to First Nations empowerment and support and clear on our responsibility to take action to address the imbalance in opportunities.

We are focused on working towards a more sustainable future with our Winc Social Agenda - our plan to make a difference across six pillars of social responsibility (Safe Work Practices, Gender Equity, First Nations Empowerment and Support, Climate Change, Responsible Packaging/Management of Waster and Ethical Sourcing).

We’re passionate about setting our people up for success and providing the training, tools and environment to enable you to perform your best and develop your career at Winc.

We take care of our people through our internal Mental Health First Aider network, free access to our Employee Assistance Program, and generous leave entitlements to support you through the various priorities and stages of life (e.g. Lifestyle Leave, Volunteering Leave, Cultural Awareness Leave, Sorry Business Leave, Paid Parental Leave, Domestic Violence Leave).

And finally, there’s plenty of perks Our much loved quarterly Our Heroes recognition program, team discounts, corporate partner discounts. People say it’s a really collaborative and supportive environment - why don’t you be the judge?
- We are passionate about First Nations employment and encourage First Nations Peoples to apply._

**To Apply**: Send your resume to the Winc People Team by selecting ‘Apply’ and following the prompts.

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