Customer Lifecycle Manager

You may know us as the home of PERi-PERi chicken, but we’re a people-first, chicken-second kind of place. At Nando's you'll be part of a diverse and inclusive workplace where you're encouraged to bring your whole self to work.

We make sure our teams have a great time at work, but we're still serious about serving fresh, delicious food and developing our Nandocas (that's what we call our staff).

Pride, Passion, Courage, Integrity and most of all, Family are the values we live by at Nando's. If these values inspire you, then you've come to the right place

About the role?

This is an amazing opportunity for an experienced, customer obsessed Customer Lifecycle Manager to manage the retention of one the best loyalty programs in ANZ. Nando’s PERi-Perks has picked up 2 awards for Best Loyalty program (Inside Retail 2020 and QSR Media Awards 2020) and is now on the hunt for a new Customer Lifecyle Manager to drive retention across Australia and New Zealand. We have over 1,500,000 passionate members who we love to reward with fun You will be responsible for managing the growth of the program specifically in relation to retention as we embark on the next phase of our exciting journey with a new Customer Management Platform. If you love people, technology and data then this role is will allow you to create personalized experiences and behavioural change.

Key responsibilities:
- Develop and execute sales growth strategy for Perkers- Create a segmentation model, profiling Perkers and manage lifecycles to increase like for like value by moving segments- Create a “welcome to Nando’s” journey for newly recruited Perkers- Become the go to expert of how to gain insights, targeting, connecting and influence buying patterns consistent with restaurant growth plans- Continue to improve the personalisation and eCommerce strategy

Who are we looking for?

There’s nothing ordinary about joining the Nando’s family. We’re all about passion and personality. You’ll be part of a fun and inclusive workplace culture that encourages you to be your best self. Are you the Unicorn we are looking for?- High energy, outgoing and love fast paced environments- 2-3 years’ experience running a Marketing automation platforms- Demonstrated experience in digital marketing and product development- Strong stakeholder engagement and influencing capabilities- Curious and not afraid of pushing boundaries- Customer obsessed

Enough about you, what about us?

Nando's is a purpose-led business. Our global purpose is Changing Lives, together which at its core, means we want to change the world around us by making a real difference to people's lives. It gets us out of bed in the morning and it's why you'll find us doing good in our local communities, and in our heartland and birthplace, Southern Africa. Whether it's lending a hand to Aussies in need, helping fight malaria across Southern Africa or supporting amazingly talented creatives, we're serious about making a real difference

We embrace inclusivity and opportunity for all. We're youthful, enthusiastic, and optimistic about the future (and your future). We're proud of who we are and the products we make. Most importantly, we don't take ourselves too seriously. Now is probably a good time to also mention free Nando's is part of the gig

This is a full-time permanent role, based in our awesome office in Abbotsford with flexible work arrangements.

Nando’s is an Equal Opportunity Employer who seek to ensure that people are employed, trained and promoted fairly. Nando’s is committed to building a diverse and inclusive workplace. We want all our people to feel comfortable to bring their whole selves to work