Operations Manager

**Overview**:
**Work Type**:Ongoing - Full-time

**Salary**: $110,357 - $127,333

**Grade**:WVR 4.2

**Occupation**:Administration

**Location**:Loddon Mallee - Greater Bendigo

**Reference**:VG/VLA/RSD/1869098

Experienced strategic operations leader to oversee the efficient functioning of regional offices with a focus on five offices in the North catchment, manage administrative functions, and enhance service delivery.
- **Full time ongoing position (part-time considered)**:

- ** Salary range: $110,357 - $127,333 (pro rata) plus super plus salary packaging**:

- **Up to $15,900 in salary packaging and hybrid WFH & office model**:
**About the role**
Victoria Legal Aid (VLA) is seeking a seasoned Operations Manager to lead streamlined operations in five regional offices in the North catchment. Reporting to the Regional Associate Director, North, you will manage administrative functions and lead initiatives to enhance statewide service delivery and operations.
- Your role will involve working collaboratively with stakeholders to coordinate streamlined regional operations, aligning them with VLA's strategic goals, and driving service improvements. You'll also manage key projects including developing data and service analysis to enhance delivery of VLA services.
- The North catchment includes offices in Bendigo, Broadmeadows, Ringwood, Shepparton, and Mildura, and an expanding staff presence in Wodonga, focusing on improving access to legal services for clients in outer-metropolitan and regional areas. This position requires regular travel, including overnight travel across these offices to meet service needs.
- This role is based at Dja Dja Wurrung, Yorta Yorta, and Wurundjeri Country._

**About you**
- A strong background in coordinating both operational and strategic initiatives, ideally within a legal or similarly complex environment.
- The ability to analyse complex datasets and derive actionable insights to solve problems and improve service delivery.
- Highly developed interpersonal and communication skills, with the ability to negotiate effectively and build strong relationships with diverse stakeholders.
- Experience in managing administrative and support services, particularly within a legal practice or related field.
- A deep understanding of social justice issues, with a demonstrated commitment to supporting Aboriginal and/or Torres Strait Islander communities within the justice system.
- Willingness to regularly travel across the North regional offices including overnight and adapt to varying needs and challenges of different locations.

**About Victoria Legal Aid**
We provide legal representation to those who need it most. With over 1400 staff employed in 16 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.
- Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.

**Employee benefits**
- Focus on work-life balance including flexible working arrangements
- Hybrid work from home & office model
- Training and professional development opportunities
- Excellent salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing
- Access to discounted Private Health Insurance

**How to apply**
To be considered for this role, please submit your current **resume** and a **cover letter**.

**Applications close by 11.59pm on Monday 21 July 2025.**

**Other relevant information**
- VLA is committed to putting the safety and wellbeing of children first.

- Applications close Monday 21 July 2025 at 11.59pm

Posted
- 7 July 2025