Store Operations Manager

**Joining the Metcash Family** At Metcash, you’re part of something bigger. You have all the perks of a small business heart, without missing out on the big business support. Being part of something bigger means you’re part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a sea of opportunities to develop yourself, grow your career, thrive your way and make your mark. And you’ll be part of our high performing team, where you reap the rewards of our collective success now and into the future. **About the Opportunity** We have an exciting opportunity to join the Campbells and Convenience team as a Store Operations Manager based out in Bendigo. This role is responsible for supporting the Store Manager in all operational aspects of the store. This role is accountable for running the day-to-day operations of the floor, while ensuring that customers are serviced through the correct dispatch of products, and/or through support at the front end of the store. The Store Operations Manager will take an active lead in recruiting and training team members, ensuring the safe operation of the store and ensuring effective and efficient communication to the customer and the team. **In this Role You Will be** - Support the Store Manager to manage sale of stock to ensure targeted sales margins are achieved - Generate sales to meet weekly budget and YTD budget targets - Manage the training and conduct of all store operations team members - Manage operational staff wages spend to the required % of sales on a weekly basis, to meet YTD budget - Review KRONOS exception reports and sign off on payroll for operational team members - Manage daily operations and team members to ensure the store is faced, the store is clean and safe - Retain all current customers and grow new customer base on a yearly basis - Undertake tool box talks and team huddles with operational team members at least once a week - Manage store security standards by following all Company policy and procedures relating to store security - Ensure all operational team members comply with and follow OH&S policies and procedures, food safety procedures **You’re Likely a Match** - Experience in a similar role with excellent knowledge of wholesale / retail operations within grocery /Confectionery or Hospitality (Foodservice & Liquor) industry - Excellent customer service skills - Possesses leadership, communication and motivational skills and techniques - Advanced understanding of OH&S, HACCP and EEO policies, procedures and legislations - Excellent negotiation skills with relevance to supplier deals and customers - High organizational skills - Ability to persuade and sell - Make sound decisions - Business / commercial / financial acumen **Life at Metcash** Experience a supportive and flexible work environment. We are a FlexReady accredited workplace Enjoy a 5th week of annual leave every year after your first year. Benefit from 2 well-being days and 1 volunteer day annually. An abundance of learning, development, and career growth opportunities. 12 weeks of gender-neutral paid parental leave for primary carers. Proudly awarded the “Bronze Employer for LGBTQ Inclusion”. Recognized as the 45th in the "Equileap Top 100" globally for initiatives on gender equity. - ️A neutral gender pay gap of under 5% as published by WGEA 2022- 2023 Gold accreditation by Mental Health Australia. Incredible value discounts and perks through our team member app, “Our Local”. **About Us** Metcash is Australia’s leading wholesale distribution company, with revenue 1 exceeding $18 billion in FY23. We’re also an ASX top 100 listed company. We believe that it is absolutely vital to Australia that there is a sustainable, independent, family-owned business sector. Independent retailers support their local communities. We help them to be the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support across our food, liquor and hardware pillars. **_Join us and become part of something bigger_** LI-ER1 INFLA