Operations Manager

Pinnacle Travel Group (PTG) is seeking the services of a full time suitably skilled Operations Manager to join our team in Malaga.

**About the Company/s**:
A fully integrated Western Australian family-owned company, PINNACLE TRAVEL GROUP focuses on providing excellence in transportation services across land and sea. We believe in safe and timely transport aiming to provide the best possible passenger experience. PINNACLE TRAVEL GROUP (PTG) includes Rottnest Fast Ferries, Pinnacles Coachlines, Australian Pinnacle Tours, Explore Tours Perth, Quokka Coaches, Whale Watching Perth, Integrity Coachlines and Westside Tours.

**The Role**:
Predominantly based in our office in Malaga, the successful applicant will take a ‘hands on’ approach to lead our Operations Team, focusing on the scheduling, fleet management, planning & employee co-ordination to facilitate the smooth operation of our growing travel & tourism demands. This role demands a positive leader with a strong focus on safety, optimum service delivery, and customer satisfaction.

**Responsibilities**:

- Duty of care responsibility in relation to Health, Safety, Environment & Quality.
- Working safely and not affecting the safety and health of others
- Managing the operational service delivery of the business in our aim to deliver the experience you come back for.
- Ensuring that all operational procedures are carried out in accordance with company standards and with the Department of Transport Omnibus Operator Standards Scheme.
- Overall responsibility for the Operations department including Operations Supervisor, Operations Co-ordinator/s and driving personnel
- Actively encourage a supportive, positive & healthy work culture throughout the business
- Responsible for operational budgets and forecasting
- Oversees the allocation of work in Coach Manager, ensuring a quality check is undertaken to ensure all work complies with company requirements.
- Operational Management of service contracts including production and review of required documentation and audits.
- Liaising with the Department of Transport in relation to regulatory licensing requirements and PTD’s.
- Overall responsibility for ensuring all work is covered in the best manner.
- Reporting and processing records of Incident, accident, complaint, damage control and Insurance claims (vehicles related)
- Identification of any opportunities or initiatives that will enhance the customer experience and add value to the business.
- Ensure vehicle allocation is maximized and resources achieve maximum utilization.
- Subcontractor Management
- Supporting all areas of the Pinnacle Travel Group as required, including but not limited to, Rottnest Island Operations, Lancelin 4WD & Integrity Coachlines
- Responsible for ensuring the depot grounds are well maintained and presentable at all times
- Ensuring all Operational procedures and policies are adhered to and new polices are implemented and communicated to all relevant staff
- Working closely with the Workshop Manager & Cleaning Contractors to ensuring the fleet is presentable and well maintained.
- Complaint resolution and investigation
- Liaising with clients to ensure their requirements and expectations are fulfilled.
- Liaising with workshops to ensure their daily vehicle servicing requirements are met and arranging alternatives when not operationally permitted.
- HSEQ management for operations and drivers including Fatigue Management Records, Blood alcohol testing & training.

**Skills**
- Travel or Transport industry course and/or experience within the travel & tourism industry
- Personal and/or professional travel experience
- Prior Management experience in a similar role
- Understanding of fleet management
- Prior experience using Vehicle Management System (VMS) & Coach Manager or similar programs
- Ability to work under pressure while maintaining accuracy
- Ability to work efficiently without supervision
- Outstanding organisational skills and attention to detail
- High standards of customer service
- Excellent verbal communication skills
- Friendly, flexible and adaptable
- Responsible and reliable
- Professional personal presentation at all times

**Software Knowledge Requirements**
- Intermediate to advanced competency in Microsoft Office Suite
- Knowledge of, or the ability to learn Coach Manager, VMS & Customlink advantageous

**Benefits on Offer**:
As a valued employee of the company, we will provide you with:

- A friendly, welcoming environment
- Flexible working arrangements
- Competitive salary
- Ongoing training and support
- Work across a wide range of exciting projects.
- Encouraged to develop your career as the business continues to grow and innovate.
- Staff travel fringe benefits including free travel to Rottnest Island for you and your family.

**Salary**: $95,000.00 - $120,000.00 per year

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- 8 hour shift

**Experience**:

- Operations ma