Operations Manager

Reliable Asset Maintenance is looking for an experienced, hands-on, forward-thinking Operations Manager to lead our daily operations, manage team performance, and implement structured systems across our business. This pivotal leadership role will work closely with the Director and division Managers to embed sustainable processes that support growth, compliance, and exceptional service delivery.

Reliable Asset Maintenance is a rapidly growing, family run, trade services company, where the team has over a decade worth of successful experience in the Western Australian market.

This portfolio is spread across a number of industries and will expose the successful candidate to a diverse range of works and sites.

Tasks and duties including but not limited to:
1. Strategic Leadership & Planning

• Lead daily operations across all departments (administration, projects, maintenance)

• Collaborate with the Director to set and execute strategic goals

• Support growth initiatives and oversee implementation

• Monitor company performance and identify areas for improvement

2. Team Management & Culture

• Provide leadership and mentorship to department leads and team members

• Manage internal team matters and resolve conflict

• Run weekly operations meetings and check-ins

• Foster a positive, cohesive team culture

• Oversee onboarding and training for new hires in collaboration with department heads

3. Systems, Processes & Compliance

• Develop, document, and implement all internal systems and workflows

• Create and maintain SOPs for administration, project, and service delivery tasks

• Drive system adoption across the business

• Work with the Administration Manager to ensure WHS compliance is met across all operations

• Oversee adherence to company policies and procedures

4. KPI Implementation & Reporting

• Develop meaningful KPIs for administration, projects, field staff, and service desk

• Implement tracking mechanisms for KPIs

• Review performance reports and provide insights to the Director

• Adjust workflows and support based on performance trends

5. Operations Oversight

• Oversee scheduling, invoicing, project delivery, and customer service functions

• Monitor the execution of 200–300 monthly maintenance jobs

• Support project delivery alongside the Project Manager and Leading Hand

• Manage resource allocation and workflow prioritisation

6. Collaboration & Communication

• Act as the central point of contact for internal team queries and concerns

• Liaise between departments to ensure smooth cross-functional operations

• Communicate regularly with the Director and Administration Manager on operational performance

• Represent operations in client or partner meetings where required

7. Continuous Improvement

• Identify inefficiencies and implement system improvements

• Research and recommend tools, technologies, and solutions

• Develop internal feedback loops for process optimisation

• Lead business improvement initiatives aligned with RAM's growth plan

To be successful in the position you will need:
Proven Leadership Experience

• Demonstrated ability to lead and manage multidisciplinary teams

• Confident in handling performance conversations and building team culture

• Experience resolving internal issues constructively and fairly

Strong Operational Know-How

• Deep understanding of service-based business operations, ideally in building, construction, or facilities maintenance

• Experience implementing and improving workflows, systems, and procedures

• Ability to balance strategic oversight with hands-on problem-solving

System Development & Process Thinking

• Skilled in documenting and rolling out new processes and SOPs

• Experience with job management, CRM, scheduling, and compliance systems

• Capable of identifying gaps and building scalable operational structures

KPI & Performance Management

• Ability to create, track, and report on KPIs across departments

• Comfortable using data to drive accountability and decision-making

• Experience coaching others to meet targets and standards

Clear & Confident Communication

• Strong written and verbal communication skills

• Able to confidently engage with team members, clients, and leadership

• Maintains transparency and clarity when implementing change

Collaboration & Emotional Intelligence

• Works well with others, especially across administration, trades, and leadership

• Reads team dynamics and acts early to keep cohesion strong

• Builds trust and rapport quickly with internal and external stakeholders

Proactive, Organised & Adaptable

• Highly organised with the ability to juggle competing priorities

• Proactive in identifying issues and delivering solutions

• Flexible and open-minded in a growing, fast-paced business

Industry Familiarity (Preferred)

• Experience in the building maintenance or construction sector

• Understanding of compliance requirements (WHS, Defence, government contracts)

• Familiarity with regional and metro job coordination is a plus

The successful applicant will be rewarded with the below benefits

• Competitive salary and incentives.

• Flexibility for work life balance.

• Birthday annual leave.

• Quarterly team building experiences.

• Work Laptop, Mobile Phone any other items deemed necessary to complete your tasks.

If you think you have the right skills along with a positive and friendly attitude to join the team at Reliable Asset Maintenance, please forward your cover letter and CV through to the team for consideration.

If you would like any further information around this role, please contact Sarah - ********

---