IT Operations Lead

**Introduction**:
Why work at LSC?
Our recent employee engagement survey illustrated why you should join us:

- 96% expressed medium to high levels of job satisfaction
- 96% said that they feel a sense of loyalty to their co-workers and LSC
- 93% of employees polled said they would recommend LSC as a great place to work, and we hope you might too.
- 85% told us that they find their work challenging and interesting

At LSC, we are proud to be the go-to, complete solution provider for Australian and New Zealand security professionals. We are an Australian, family-owned business where our employees and our clients are all part of our extended family.
Australian owned, and with almost a century of experience behind us, LSC is a family owned and operated business. Our employees and our clients are all part of our extended family, and we’re always ready to have a chat and lend a hand.
So, if you have what it takes to help LSC continue its legacy of incomparable service and support, we would love to welcome you to our family.
**Description**:
About the Role
Reporting to the Head of IT, the IT Operations Lead is responsible for managing the day-to-day IT operations, ensuring the effective maintenance, enhancement, and upgrade of IT infrastructure and cybersecurity systems. This role will oversee the IT Infrastructure team, working closely with the broader IT team, LSC stakeholders, and external suppliers/partners.
About You
You have successfully completed one or more national IT infrastructure projects for a mid-sized organisation and are committed to delivering high levels of IT support to a growing business. You would like to gain more team leadership experience and improve and maintain IT suppliers with agreed SLAs.
Your broad responsibilities will include
- Ensure the reliable operation of IT infrastructure systems to support business continuity.
- Manage and support the IT Infrastructure team to drive efficiency and best practices.
- Lead the maintenance, enhancement, and upgrade of IT infrastructure and cybersecurity systems.
- Collaborate with internal stakeholders and external partners to ensure smooth IT service delivery.
- Effectively resolve very complex technical problems and requests, demonstrating advanced troubleshooting and problem-solving skills.

**Skills and Experiences**:
To be successful in the role, you will possess
- Strong leadership skills with the ability to manage and mentor a technical team.
- Excellent troubleshooting and problem-solving abilities, particularly for complex IT challenges.
- Ability to collaborate with stakeholders across different areas of the business.
- Strong vendor and supplier management experience.
- Proven ability to ensure high customer satisfaction by providing timely and effective IT infrastructure support, both directly and through the team.
- Some after-hours work may be required to support critical systems and minimise business disruption.
- Strong IT system aptitude with deep practical experience in setting up, maintaining, and configuring IT systems, including:

- Networking: MPLS/SD-WAN, DNS, DHCP, TCP/IP network protocols.
- Servers & Cloud: Microsoft Windows, Azure AD, and VM-based servers.
- Telephony: VoIP and mobile telephony systems.
- Operating Systems & Device Management: Windows, iOS, and Android client operating systems (some Linux), Intune MDM device management, and patch management.
- Network Hardware: Network switch and router setup and configuration for both wired and Wi-Fi networks.
- Policy Management: Group policy management, conditional access policy, and vulnerability minimisation.

**Benefits**:

- Employee Assistance Program - support and assistance for you and your partner at those times in life when you need it most.
- Access to exclusive discounts through our employee benefits platform.
- A diverse team that's committed to creating an inclusive environment for everyone.
- Onsite FREE parking.

Recruitment Agencies - thank you for thinking of us, however we do endeavour to fill our opportunities through direct channels wherever possible. If we find that we do need agency assistance, we will be in touch.