Practice Lead

Technical Practice Lead - Microsoft Business Applications Practice

Company: Empyrean IT

Location: Melbourne, Victoria, Australia

Employment Type: Full-time, Permanent

Practice: Microsoft Business Applications (Dynamics 365, Power Platform, Data & AI)

About Empyrean IT

Empyrean IT is a leading technology consulting firm specialising in Microsoft Business Applications and cloud solutions. We partner with organisations across Australia to transform their business processes through innovative technology solutions, delivering exceptional value through our expertise in Dynamics 365, Power Platform, Data Analytics, and AI solutions.

Position Overview

We are seeking an experienced Technical Practice Lead to join our Microsoft Business Applications Practice in Melbourne. This is an exceptional opportunity for a technically proficient leader to drive the growth and success of our Dynamics 365, Power Platform, Data, and AI capabilities whilst leading high-performing delivery teams and contributing to business development activities.

The successful candidate will be responsible for providing technical leadership, managing complex solution delivery, developing our technical capabilities, and supporting business growth through client engagement and proposal development. This role requires a unique combination of deep technical expertise, proven leadership experience, and commercial acumen.

Key Responsibilities

Technical Leadership & Solution Delivery

• Lead the technical direction and architectural decisions for Microsoft Business Applications projects including Dynamics 365 (Sales, Customer Service, Field Service, Finance & Operations), Power Platform (Power Apps, Power Automate, Power BI, Power Virtual Agents), and associated Data & AI solutions
• Oversee end-to-end project delivery from solution design through to implementation, ensuring projects are delivered on time, within budget, and to the highest quality standards
• Provide technical mentorship and guidance to development teams, consultants, and junior staff members
• Establish and maintain technical standards, best practices, and delivery methodologies within the practice
• Review and approve solution architectures, technical designs, and implementation approaches for complex projects
• Ensure compliance with Microsoft best practices, security standards, and industry regulations

Team Leadership & Management

• Lead and manage a team of technical consultants, solution architects, and developers
• Foster a collaborative, high-performance culture focused on continuous learning and professional development
• Conduct regular one-on-one meetings, performance reviews, and career development planning
• Recruit, onboard, and develop technical talent to support practice growth
• Coordinate resource allocation and capacity planning across multiple concurrent projects
• Champion knowledge sharing and technical excellence within the team

Business Development & Client Engagement

• Support business development activities including opportunity identification, solution scoping, and proposal development
• Lead technical aspects of client presentations, demonstrations, and proof-of-concept activities
• Build and maintain strong relationships with key clients and Microsoft stakeholders
• Contribute to pricing strategies and commercial proposals for technical solutions
• Represent Empyrean IT at industry events, conferences, and Microsoft partner activities
• Support the development of intellectual property, accelerators, and reusable assets

Practice Development & Innovation

• Stay current with Microsoft roadmaps, emerging technologies, and industry trends
• Drive innovation initiatives and explore new service offerings within the Microsoft ecosystem
• Contribute to thought leadership through blog posts, whitepapers, and speaking engagements
• Maintain and develop Microsoft partnership certifications and competencies

Essential Requirements

Technical Expertise

• Minimum 8+ years of hands-on experience with Microsoft Business Applications including:

• Dynamics 365: Deep knowledge of multiple modules (Sales, Customer Service, Field Service, Finance & Operations, or Customer Insights)

• Power Platform: Extensive experience with Power Apps (Canvas & Model-driven), Power Automate, Power BI, and Power Virtual Agents
• Data & AI: Proficiency with Microsoft Azure data services(Fabric), AI Builder, Azure Machine Learning, and modern data platform architectures
• Strong understanding of Microsoft Azure services, integration patterns, and cloud-first architectures
• Experience with software development lifecycle, DevOps practices, and ALM for Microsoft Business Applications
• Knowledge of data migration, system integration, and API development

Leadership & Management Experience

• Minimum 3+ years of experience leading technical teams and managing complex software delivery projects
• Proven track record of successfully delivering large-scale Microsoft Business Applications implementations
• Experience with Profit & Loss (P&L) responsibility including budget management, cost control, and financial performance accountability
• Experience with agile delivery methodologies and project management frameworks
• Demonstrated ability to mentor and develop technical professionals

Business Development Capability

• Experience supporting business development activities including proposal writing, client presentations, and technical demonstrations
• Strong commercial awareness and ability to translate technical solutions into business value
• Proven ability to build and maintain client relationships at senior levels
• Experience with solution scoping, estimation, and pricing for technical services

Communication & Interpersonal Skills

• Exceptional verbal and written communication skills with ability to present complex technical concepts to diverse audiences
• Strong stakeholder management and relationship-building capabilities
• Collaborative approach with proven ability to work effectively across multidisciplinary teams
• Natural leadership presence and ability to inspire and motivate team members

Qualifications & Certifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field
• Current Microsoft certifications in relevant technologies (e.g., MB-200, MB-230, PL-200, PL-400, or equivalent)
• Additional certifications in Azure, Data & AI solutions highly regarded

Mandatory Requirements

• Location: Must be based in Melbourne, Victoria, Australia
• Work Authorisation: Australian Citizen or Australian Permanent Resident
• Availability: Ability to travel occasionally for client engagements and Microsoft events

Personal Attributes

• Highly Motivated: Self-driven with a passion for technology and continuous learning
• Results-Oriented: Strong focus on delivering outcomes and exceeding client expectations
• Analytical Mindset: Excellent problem-solving abilities with attention to detail
• Adaptable: Comfortable working in a fast-paced, dynamic environment
• Innovative: Creative thinking and ability to identify new opportunities and solutions
• Integrity: High ethical standards and professional conduct

What We Offer

• Competitive salary package commensurate with experience
• Performance-based incentives and bonuses
• Comprehensive professional development programme including Microsoft training and certifications
• Flexible working arrangements and work-life balance initiatives
• Modern office environment in Melbourne CBD
• Opportunity to work with cutting-edge Microsoft technologies and lead innovative projects
• Clear career progression pathways within a growing organisation

Application Process

To apply for this exciting opportunity, please submit:

1. Current CV detailing your relevant experience and achievements
2. Cover letter addressing the key requirements and explaining your interest in the role
3. Details of current Microsoft certifications and professional references

Empyrean IT is an equal opportunity employer committed to creating an inclusive workplace where all team members can thrive. We welcome applications from candidates of all backgrounds and encourage diversity in our workforce.

Note: Only candidates meeting the mandatory requirements (Melbourne-based, Australian Citizen/Permanent Resident) will be considered for this position.