Customer Relations Representative

3 days ago

Stafford, Australia Applied Medical Full time

________________________________________:
A new opportunity exists for a professional and driven team member to join the Applied Medical team as a **Customer Relations Representative**.

**About Applied Medical**
- Applied Medical is a new generation medical device company with a proven business model and commitment to innovation that has fuelled our rapid growth and expansion worldwide._
- What connects us all is our mission to improve the affordability and accessibility of high-quality healthcare by delivering innovative technologies that enhance clinical care._
- Be part of the growing Australian & New Zealand arm of our global organisation that makes decisions locally for what is right for patients, customers, our community and the environment._
- Join the Applied Medical family today_

**About this role**:
As a Customer Relations Representative based in the Australian headquarters in Brisbane, you will provide professional, efficient and timely customer service to the company’s internal and external customers, stakeholders and vendors.

If successful, the Customer Relations Supervisor for Australia and New Zealand will invite you to join the Customer Relations Team.

**Your responsibilities**:

- Receiving purchase orders.
- Providing phone support.
- Accurately processing of documents.
- Resolve complaints.
- Communicate professionally and effectively.
- Ensuring that Applied’s agreed quality standards are maintained with regard to its products, procedures, policies, operations and customer contact.
- Observing all health and safety policies and procedures and taking all reasonable care that actions or omissions do not impact the health and safety of others.
- Work within and actively promoting Applied's corporate strategies, policies, procedures and code of conduct.

**Why Applied Medical?**
- Work for a market leader who is proud to have a significant and sustainable impact on healthcare.
- An international work environment with an industry-leading culture of learning and development.
- Your wellness is important to us; our Employee Assistance Program is available to all team members.
- Conveniently located office 4km from CBD and close to transport.

**Our commitment to you**:

- On
- site training and skills development.
- Small office environment with supportive, consultative management team.
- Participation in the company bonus scheme, based on achievement in your role.
- Permanent secure role.

***About you**:

- Previous use of SAP in a similar environment (preferred but not essential).
- 1-2 years demonstrated experience in a customer service environment.
- High level of computer literacy and Intermediate working knowledge of MS Office and data management software and office equipment, along with demonstrated ability to learn other programs quickly.
- Exceptional planning and organisational skills, with a high level of attention to detail and efficiency to ensure deadlines are achieved.
- High level of interpersonal skills.
- Analysis and problem-solving skills.
- Highly effective and accurate written and oral communication skills.
- Ability to work flexibly with workload demands.

**Remuneration**:
A competitive salary package comprised of base salary and participation in a company bonus scheme based on achievement in your role.

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