Current jobs related to Business Support Specialist - Macquarie Park - BYD Australia


  • Macquarie Park, Australia WiSE Medical Specialist Emergency Full time

    WiSE Medical are on the hunt for a Specialist Hub Coordinator to join our Macquarie Park Cllinic. Why WiSE Medical? - Innovative Healthcare: Be part of a team dedicated to revolutionising healthcare services. - Collaborative Environment: Work with a dynamic and supportive team that values creativity and teamwork. - Career Growth: WiSE Medical is committed...


  • Macquarie Park, Australia BYD Australia Full time

    **About BYD** BYD is a high-tech company devoted to technological innovations for a better life. BYD is dedicated to providing zero-emission energy solutions. As a leading battery-electric zero-emission vehicle (ZEV) manufacturer, BYD has created a broad range of battery-electric, hybrid-electric, and internal combustion (IC) passenger vehicles. Developing...


  • Macquarie Park, Australia Konica Minolta Business Solutions Australia Full time

    About Us About the role We have an exciting opportunity for a passionate and driven salesperson with a flair for robotics and Industry 4.0 technologies to join our team! The Robotics Sales Specialist, as a customer facing role, has a wide range of sales and pre-sales responsibilities, undertaking prospecting activities to generate leads, visiting customer...


  • Macquarie Park, Australia Konica Minolta Business Solutions Australia Full time

    About Us Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an inclusive workforce as diverse and capable as our...


  • Macquarie Park, Australia Konica Minolta Business Solutions Australia Full time

    About Us Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an inclusive workforce as diverse and capable as our...


  • Macquarie Park, Australia Konica Minolta Business Solutions Australia Full time

    About the role Working within a busy team of Remote Technology and Software Support Specialists that are passionate, skilled and experienced people who are focussed on successful customer interactions. You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to...


  • Macquarie Park, Australia Konica Minolta Business Solutions Australia Full time

    About the role We are seeking an enthusiastic and driven Network Operations Specialist to join our Managed Services Provider Level 2 Team! Reporting to the Customer Technical Support Manager and working closely with other service team members, this role is responsible for providing Networking and Level 2 Service Desk Support to All Konica Minolta offices...


  • Macquarie Park, Australia Metcash Full time

    **Join Our Team as a Retailer and Shopper Support Specialist at Metcash Group!** Are you ready to embark on an exciting journey in the world of retail and customer service? Do you thrive in dynamic, fast-paced environments where no two days are the same? If so, we have the perfect opportunity for you! **About Us**: Metcash (ASX: MTS) is Australia’s...

  • National Manager

    1 week ago


    Macquarie Park, Australia Konica Minolta Business Solutions Australia Full time

    About the role **Requirements**: - Develop and implement business plans and roadmaps for the national business process transformation function to support organisational priorities and meet customer needs. - Review and analyse the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems. -...


  • Macquarie Park, Australia Catholic Healthcare Full time

    **Job Description**: - ** Newly created project role - 12 month contract**: - ** Be part of a supportive and inclusive ‘people first’ culture**: - ** Enjoy the benefits of a NFP organisation including salary packaging** Looking to step away from facility management? We have a newly created opportunity for 2x** Operational Support Specialist’s** to...

Business Support Specialist

2 weeks ago


Macquarie Park, Australia BYD Australia Full time

**About BYD**

BYD is a high-tech company devoted to technological innovations for a better life. BYD is dedicated to providing zero-emission energy solutions.

As a leading battery-electric zero-emission vehicle (ZEV) manufacturer, BYD has created a broad range of battery-electric, hybrid-electric, and internal combustion (IC) passenger vehicles. Developing electric vehicles that are intelligent and connected, BYD is inaugurating a new age of automotive innovation featuring a sleek design and an innovative user experience.

**About the role**

Reporting to the Customer Care Manager, the Business Support Specialist at BYD, will work from the Head Office to support the in-house Customer Care Centre, driving operational efficiency, service quality, and customer satisfaction.

**Main responsibilities**
- Conduct quality inspections of the Customer Care team, including random monitoring of call recordings and handling appeals related to recorded interactions.
- Calculate monthly KPI scores and regularly report quality inspection results.
- Analyze, categorize, and summarize complaints related to Customer Experience Representative interactions.
- Develop training materials and support coaching initiatives to address performance gaps identified through quality monitoring.
- Ensure compliance with established processes, procedures, and controls, and drive continuous improvement based on audit findings.
- Prepare regular operational and Voice of Customer (VOC) analysis reports for the Customer Care Centre.
- Compile and distribute monthly data on response and resolution performance across business departments.
- Coordinate with departments to verify policy and product information, create structured scripts, and distribute content to the call center. Maintain and update the knowledge management documentation.
- Assist in developing a training plan and support its implementation to ensure smooth execution. Contribute to the development and delivery of training courses to relevant teams, and provide support for all tasks before, during, and after training in line with business processes.
- Assist with the usage of Intelligent Customer Service System, including user feedback collection, user account set-up and maintenance, system configuration management, etc.

**Key requirements**:

- A bachelor’s degree or higher.
- Proficient in cross-functional collaboration and capable of driving complex project implementation.
- Strong analytical skills and efficiency in generating reports and plans.
- High attention to detail and accuracy.
- Strong communication skills, both verbal and written.
- Proven computer literacy with a good knowledge of MS Word, Excel, PowerPoint, Teams, SharePoint, and Outlook.
- Ability to work independently and as part of a team in a dynamic environment.
- Excellent time management and multi-tasking skills, able to prioritize tasks.
- Flexible and adaptable to changing workloads.
- Previous experience in the automotive industry in customer service, and sales role would be highly regarded.

If you believe you are a good fit for the role, please don't hesitate to click on APPLY and submit your updated resume.

BYD Australia is under rapid expansion with plenty more opportunities to arise. If you are ready to make the most of everything you’ve learned so far, be challenged, work together with industry leaders, and be a part of a supportive and vibrant team, then BYD is ready for you.