System Support Specialist

1 week ago

Macquarie Park, Australia beBeeSoftware Full time $81,929 - $123,456

System Support Specialist

At Schneider Electric, we are seeking a highly skilled System Support Specialist to join our dynamic Software Support team. This is an exciting opportunity to contribute to the delivery of exceptional customer experiences and drive business growth.

About the Role
  • We are looking for a professional with 2-4 years of experience in Application Support within an ASX top 100 business.
  • The ideal candidate will have proficiency in software architecture, software unit testing, and other aspects of the SDLC.
  • Tertiary qualification in Engineering or Computer Science is also required.
Key Responsibilities
  • Investigate and resolve complex software issues, proposing work-arounds for customers.
  • Accurately document activities and findings in the case management system.
  • Contribute to digital self-help materials promoting faster problem resolution for customers while building a robust internal knowledge sharing platform.
  • Collaborate with colleagues in other support centres and departments.
  • Foster a customer-centric approach, delivering successful interactions through regular and empathetic communication.
Requirements
  • Demonstrate expertise in AVEVA System Platform and Plant SCADA or GEO SCADA.
  • Understand Windows operating system, networking concepts, and security.
  • Knowledge of general Windows operating system tools and commands for diagnosing and troubleshooting software.
  • Showcase a working understanding of integrating hardware and software.

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