Customer Experience Coordinator

**About the role**

Our Customer Experience Coordinator leads a dedicated Customer Experience team which strives to develop, implement and continuously improve Council’s customer experience strategies and methodologies. Your main focus will be playing a lead role in delivering customer experience improvement initiatives and projects.

Some of your key responsibilities will include:

- Provide organisation-wide information regarding customer experience projects, requirements and changes
- Research and report on existing and emerging customer experience engagements and making recommendations for improvement where appropriate
- Work on the development of customer experience business principles for all channels, platforms and media

View the position description for more details about the role.

**About you**

To be successful in this role you will have:

- A relevant professional qualification and/or substantial equivalent experience
- A relevant post graduate qualification would be advantageous
- Belief in our values of communication, collaboration, integrity, efficiency, and leadership

**About the benefits**

This is a full time, fixed term position until 27 October 2025, Level 8 with a salary commencing at $127,359 plus 12.5% superannuation.
- **Positive workplace culture**: Be part of a team that values positivity, inclusivity and a supportive environment where everyone can thrive
- **Work/Life balance**: Enjoy a supportive approach to work/life balance to maintain your well-being while fulfilling your work ambitions
- **Diversity and inclusion**: Work with a diverse workforce where different ideas and perspectives lead to innovation and better decision making
- **Learning and development**: Experience ongoing learning, development and career opportunities to enhance your skills, expertise and knowledge of industry trends
- **Health and well-being**:Access to gym memberships, employee assistance program and special events supporting your physical and mental health
- **Leave options**:Annual leave with 17.5% leave loading, cultural leave and other leave options
- **Salary packaging**: Tailor a variety of salary packaging options to your needs such as financial advice, income protection insurance, professional memberships, novated leases and more

**About us**

Ipswich is a dynamic blend of rich heritage, proud communities, diverse landscapes, and a lively energy all contributing to a region full of liveability and opportunity. It is the state’s fastest growing city and one of the oldest provincial cities.

Ipswich City Council contributes to our vibrant and growing region with teams operating across various industries delivering services to the community and creating our vision:
**_‘Ipswich, a city of opportunity for all. Join us.'_**

We have a workplace culture built on our values of communication, collaboration, integrity, efficiency, and leadership. Come and join us in shaping the future of the city and its people.

**Join us**

If you share our values and are passionate about enhancing the quality of life for the Ipswich community, then this could be the role for you.
- A cover letter of no more than 2 pages describing how your skills and experience will assist in meeting the requirements of this role
- A resume of no more than 4 pages including current licences/tickets/qualifications/certificates/visa that you hold

**Closing date: 7 March 2025**

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment screening which may include a criminal history check.

Ipswich City Council is an Equal Employment Opportunity employer. We are committed to building a diverse and inclusive workplace by supporting equal opportunities regardless of gender, culture, generation, sexual orientation, or disability. We promote a respectful workplace culture that is free from all forms of harassment, workplace bullying, discrimination, and violence.