Intake & Engagement Coordinator

3 days ago

Ipswich, Australia Velocity Support Services Full time

**Intake & Engagement Coordinator**

Monday
- Friday

0900-1600hrs

**About Us**

Velocity Support Services is a registered NDIS Mental Health and Disability Service provider, servicing Ipswich, Brisbane, Logan, The Gold Coast, and the Toowoomba Areas. We’re proud to provide supported independent living, short term accommodation, mental health supports, nursing supports in home and community Access.

**Job Description.**

We are looking for an experienced, motivated, and passionate **Intake and Engagement Coordinator **to join us in making a difference to peoples’ lives. This role will initially be for a 6-month contract.

The Intake & Engagement Officer is responsible for participant intake and assessment tasks, as well as support planning, monitoring, engagement, and review support. You will ensure the support being provided best meet our participants needs and goals, liaising with Support Workers, Coordinators, as required.

This role will work closely with Service Coordinators and Managers.

**Key Responsibilities**
- Intake of new referrals and participants
- Completing filing, scanning, answering phone enquiries, setting up intake appointments, importing information into management system
- Ensure participants are supported to identify, choose, and manage their own daily and lifestyle routines
- Complete regular check ins to review and update Support Plans
- Gaining feedback from participants and staff to ensure continuous improvement
- Maintain effective internal and external stakeholder relationships

**About You**

You are passionate about working in the disability sector, creating programs to empower our participants to pave a way for a lifestyle where personal, professional, and social self, find scope for growth and development. You have an incredible ability to communicate and build rapport with people, with a view to listen to understand, in order to find the best support and solution.

**Skills and Experience**
- Experience in similar position managing NDIS participants intake, engagement, and care planning processes
- Cert III or IV Individual Support, Mental Health, Aged Care, Community Services, Disability Work or similar is preferred,
- A good balance between administration and customer service experience
- Strong understanding of NDIS plans, line items, schedule of support, and service agreements
- Efficiency using Microsoft Programs and able to pick up internal systems quickly
- Ability to embrace change and use your initiative to find more efficient ways of working

**Mandatory Requirements**
- NDIS Screening checks (willing to obtain one)
- Full working Rights in Australia
- Police Clearance
- Driver Licence
- First AID
- NDIS Orientation Module

**Job Types**: Fixed term, Contract
Contract length: 6 months

**Salary**: $57,180.88 - $80,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Ipswich, QLD: Reliably commute or planning to relocate before starting work (preferred)

Work Authorisation:

- Australia (required)

  • Ndis Intake and Compliance Officer

    2 weeks ago

    Ipswich, Australia Aussie Angels Nursing Services Full time

    **NDIS Intake and Compliance Officer** Aussie Angels Nursing and Disability Services is seeking to employ a bright, bubbly, competent and organised Intake and Compliance Officer **About You**: Working independently with Aussie Angels Nursing and Disability Services, with a primary focus on driving growth through new client referrals and NDIS Compliance....

  • Intake and Connect Practitioner

    3 weeks ago

    Ipswich, Australia Australian Psychological Society Limited Full time

    OverviewListed By: Queensland Program of Assistance to Survivors of TortureRole Title: Intake and Connect PractitionerTeam: Intake and Connect TeamLocation: Woolloongabba based; with outreach across Brisbane, Ipswich, Darling Downs & Toowoomba. Regular travel will be requiredLevel: Level 5 Social, Community, Home Care and Disability Services Industry Award...

  • Intake and Connect Practitioner

    3 weeks ago

    Ipswich, South Dakota, Australia Australian Psychological Society Limited Full time

    OverviewListed By: Queensland Program of Assistance to Survivors of TortureRole Title: Intake and Connect PractitionerTeam: Intake and Connect TeamLocation: Woolloongabba based; with outreach across Brisbane, Ipswich, Darling Downs & Toowoomba. Regular travel will be requiredLevel: Level 5 Social, Community, Home Care and Disability Services Industry Award...

  • Intake & Administration Officer - Care Finder Program

    19 hours ago

    Ipswich, Australia Footprints Community Ltd Full time $60,000 - $80,000 per year

    Full-time Fixed Term contract until30/06/2027Ipswich based roleSupportive team with positive cultureSACS - Schedule B - Level 3.1Footprints Communityis a well-regarded not-for-profit provider of community-based services, working in the community for over 30 years. We specialise in working with older people, those that experience disability, mental illness,...

  • Disability Employment Coordinator

    2 weeks ago

    Ipswich, South Dakota, Australia beBeeDisability Full time $50,000 - $70,000

    Job Title: Disability Employment CoordinatorWe are seeking a highly motivated and organized Disability Employment Coordinator to join our team. The ideal candidate will have experience in employment support services and be passionate about helping individuals with disabilities achieve their career goals.Key Responsibilities:Action PlanningDevelop and...

  • Service Support Officer

    3 weeks ago

    Ipswich, South Dakota, Australia Queensland Government Full time

    OverviewAbout Ipswich Intake Assessment And Service ConnectAre you an energetic, enthusiastic person who wants to work in a fast-paced and dynamic environment, contributing to positive change for families? Do you have superior communication and problem-solving abilities, along with skills in navigating complex situations? Do you enjoy working in a positive...

  • Service Support Officer

    3 weeks ago

    Ipswich, Australia Queensland Government Full time

    Overview About Ipswich Intake Assessment And Service Connect Are you an energetic, enthusiastic person who wants to work in a fast-paced and dynamic environment, contributing to positive change for families? Do you have superior communication and problem-solving abilities, along with skills in navigating complex situations? Do you enjoy working in a...

  • Clinical Services Specialist

    2 weeks ago

    Ipswich, South Dakota, Australia beBeeMentalHealth Full time $111,999 - $140,499

    Job OpportunityAbout the RoleThe role of Intake Clinician is a key position within our team, responsible for delivering high-quality clinical services. As an Intake Clinician, you will be working closely with clients to assess, treat, and evaluate their mental health needs.Key Responsibilities:Provide comprehensive mental health assessments and develop...

  • Service Support Officer

    3 weeks ago

    Ipswich, Australia Queensland Government Full time

    Join to apply for the Service Support Officer role at Queensland Government About Ipswich Intake Assessment And Service Connect Are you an energetic, enthusiastic person who wants to work in a fast-paced and dynamic environment, contributing to positive change for families? Do you have superior communication and problem-solving abilities, along with...

  • Service Support Officer

    3 weeks ago

    Ipswich, South Dakota, Australia Queensland Government Full time

    Join to apply for the Service Support Officer role at Queensland GovernmentAbout Ipswich Intake Assessment And Service ConnectAre you an energetic, enthusiastic person who wants to work in a fast-paced and dynamic environment, contributing to positive change for families? Do you have superior communication and problem-solving abilities, along with skills in...