Service Coordinator

2 weeks ago

Ipswich, Australia Queensland Government Full time

As a Service Coordinator you will provide leadership and management in the coordination of the activities of the work unit, including workload monitoring, to achieve the efficient and accurate delivery of payroll outcomes to customers. You will collaborate with the Service Leader and Manager Service Delivery to develop and maintain key relationships which ensure the effective and efficient delivery of a valued Payroll Service. Additionally, you will undertake change management activities within the work unit to achieve efficiencies and required outcomes of the change while encouraging staff ideas and feedback and supporting staff in adaptability to change.
Key competencies/suitability (role specific criteria and personal qualities):
Demonstrated ability in the co-ordination and management of a service to ensure provision of quality customer services within a complex and diverse environment.
Demonstrated ability to build and sustain a relationship-based culture with a customer service team, involving active and regular engagement focussed on individual and team success.
Knowledge or demonstrated ability to acquire the knowledge to provide accurate advice to Payroll & Establishment Services in accordance with relevant legislation, Directives, awards, policies and procedures.
Why work with us?
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes:
Competitive salaries
12.75% superannuation
17.5% leave loading
Employee wellbeing
38 hour full time work week
Access to 24/7 confidential employee support providers and counsellors including for immediate family members
Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
Professional development
Career progression with more than 300 diverse career pathways and career support to take you further
Access to a variety of programs and initiatives to support training and career growth.
Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.
Our commitment to equity, diversity and inclusion
Ready to apply?
Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis such as temporary, full time or part time.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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