Support Coordinator

About the role

This part-time 30+ hours per week, (potentially full time) Support Coordinator role at Ignite Community Services' in Ipswich, QLD is an excellent opportunity to make a real difference in the lives of people with disabilities. As a Support Coordinator, you will be responsible for coordinating and facilitating the delivery of high-quality support services to participants, ensuring they can achieve their goals and live independently.

What you'll be doing

• Developing and implementing individualised support plans for participants based on their unique needs and goals
• Coordinating the services of various support providers to ensure seamless delivery of support
• Monitoring the effectiveness of support plans and making adjustments as necessary
• Advocating on behalf of participants to ensure they receive the support and services they require
• Maintaining detailed records and preparing reports to document the progress of participants
• Collaborating with other members of the Ignite Community Services' team to provide a cohesive support network

What we're looking for

• Relevant qualifications in a field such as social work, community services or disability studies
• Demonstrated experience in a similar support coordination or case management role
• Strong understanding of the NDIS and the support needs of people with disabilities
• Excellent communication and interpersonal skills, with the ability to build trusting relationships with participants
• Proven problem-solving and conflict resolution skills
• Commitment to the principles of person-centered practice and the ability to empower participants
• Strong organisational and time management skills

What we offer

At Ignite Community Services', we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer opportunities for ongoing professional development and flexible work arrangements

To Apply for this role, you will need to address the below key selection criteria and email along with your resume and cover letter to: , you may also email me with any questions you may hove.

1. Knowledge of the NDIS

2. Describe your understanding of the NDIS framework and the role of a Support Coordinator in assisting participants to achieve their goals.

3. Experience in the Disability/Community Sector

4. Provide an example of your experience working with people with disability, mental health challenges, or other support needs. How did you support them to increase independence and choice?

5. Capacity Building and Problem-Solving

6. Give an example of a time you supported someone to overcome barriers and build their capacity. What strategies did you use?

7. Coordination and Networking

8. How have you worked with multiple service providers, community organisations, and government agencies to ensure effective and coordinated support for a participant?

9. Communication and Advocacy Skills

10. Tell us about a time you needed to advocate strongly for a participant. What was the situation, and what outcome did you achieve?

11. Organisational and Time Management Skills

12. Support Coordinators often juggle competing priorities. How do you manage your workload to ensure all participants receive timely and effective support?

13. Values and Person-Centered Practice

14. What does person-centered support mean to you, and how do you ensure participants remain at the center of all decision-making?

15. Technology and Reporting

16. What systems, tools, or databases have you used to maintain participant records, write reports, and track progress?

17. Teamwork and Professionalism

18. How do you contribute to a supportive team culture while also working independently in your role?

19. Commitment to Continuous Improvement

20. Give an example of how you have developed your professional skills or improved a process in your work to benefit participants.

About us

Ignite Community Services' is a leading provider of disability support services in the Ipswich region. Our mission is to empower individuals with disabilities to live their best lives, and we are driven by a deep commitment to social justice and inclusion. With a team of dedicated and passionate professionals, we strive to deliver tailored support that helps our participants achieve their goals and reach their full potential.

Apply now to join our team and make a meaningful impact in the lives of people with disabilities.