Service Coordinator

Company Description

Nearmap is unique. A global technology company with incredible people; a market-leader with energy and spirit. Nearmap was named as one of the world’s 10 Most Innovative Companies of 2020 by Fast Company magazine - and we’re growing.

If you join us on this exciting journey, you’ll love our inclusive values and share our ambition to become the source of truth that helps shape decisions for the liveable world.

**What we do**
We provide easy, instant access to high-resolution aerial imagery, city-scale 3D content, AI datasets and integrated geospatial tools, with wide-scale coverage across the USA, Canada, Australia and New Zealand. At the core of it, we’re a location content company, a visual analytics company, and a software as a service company. Innovation is weaved into our DNA.

**Job Description**:
We're looking for an experienced Service Coordinator with a keen eye for detail to join our Global Service team for 9 months (fixed term contract). Our Service team is responsible for ensuring our cameras and other hardware devices are working and in the right place to execute our image capture programs as scheduled.

You'll work closely with the Manufacturing team, the Global Service Manager and regional Service teams, alongside external vendors, to coordinate supplies of serviceable parts to ensuring acceptable levels are held across all locations. You’ll maintain various systems and trackers ensuring an accurate picture of where our assets are.

A typical day for you might involve:

- Working with the Global Service Manager to ensure spare parts are maintained and ready for immediate deployment i.e. correct settings and software.
- Maintaining appropriate levels of spare parts across all regional bases of operations in accordance with demand.
- Keeping asset tracking records up to date, including working with the Service and Manufacturing teams to ensure their records are kept up to date.
- Ensuring repairs are prioritized appropriately and completed in a timely manner.
- Maintaining Asset Management platforms as Systems Admin/domain expert.

**Qualifications**:
This role is about following processes, managing workflows, updating systems and liaising with a range of internal and external stakeholders. Ideally you'll have experience in a similar role (coordinating and tracking hardware/devices or spare parts, organising repairs with external vendors as well as working with internal teams to determine and maintain appropriate levels of parts/devices and other assets across multiple locations).

If you haven't had experience in a similar role but can demonstrate experience in role that requires you to be process and systems driven (preferably within and IT/tech environment), with strong problem-solving skills and a keen eye for detail, we'd encourage you to apply.

Additionally, you'll need to have:

- Sound Excel skills, experience with JIRA/Confluence is preferred.
- Experience monitoring and maintaining data quality in asset management systems or similar.
- Excellent verbal and written communication skills.

This role is open to full time (5 days) or part-time (4 days is preferable).

Additional Information
**Some of our benefits**
Nearmap takes a holistic approach to our employees’ emotional, physical and financial wellness. Our current benefits include access to the Nearmap employee share scheme, short and long-term financial incentives, flexible working options, paid volunteer days, gym and phone rebates, and lots of development opportunities including hack-a-thons and pitch-fests.

**Working at Nearmap**
We move fast and work smart; often wearing multiple hats. We adapted to remote working with ease and are continually looking at ways to improve. We’re proud of our inclusive, supportive culture, and maintain a safe environment where everyone feels a sense of belonging and can be themselves.