Workforce Planning System Support

Goodstart is Australia’s largest early learning provider. As a not-for-profit social enterprise, we exist purely to improve the lives of Australia’s children and their families. Our people are our foundation, together we are working to ensure children have the learning, development and wellbeing outcomes they need for school and life.

**Role**: Workforce Planning System Support

**Location**: Brisbane, Queensland

**Employment Type**: Full Time, Permanent (hybrid opportunity)

With 15,000 Goodstart team members across 661 centres nurturing 63,600 children, we’re Australia's largest provider of early learning and care. As a not-for-profit social enterprise, we exist purely to improve the lives of Australia's children and their families. From our centre teams to our support teams, we work together to make a real difference for children in those crucial early years.
Reporting to the Team Lead Systems Care, the Workforce Planning System Support (known in Goodstart as Dimensions Care Partner) will be the first point of contact for Dimensions system and operational workforce planning related enquiries from Centre Directors and teams. In a support capacity they will take ownership of each inquiry and ensure a high-quality and timely resolution, with a focus on building capability in our centre teams. Due to the nature of our business, this role will work as part of a roster to cover the hours of 7am to 5.30pm.
Customer Service is at the heart of everything we do. A customer service first perspective is key to the success of this role.

**Your Impact**:

- Be the first point of contact for all Dimensions systems and operational workforce planning related inquiries from Centre Directors and centre teams; processing large volumes of tickets.
- Deliver onboarding, coaching and training to new and existing Goodstarters relating to the system.
- Based on feedback continuously improve onboarding and training experience.
- Assist in developing and maintaining knowledge management resources that support Partners and centre teams in self-serving.
- Support the setup of new centres in the workforce management system.

**What Goodstart can offer you**:

- Flexible work arrangements giving you choice about when and how work will be done in order to better manage your work and non-work needs.
- Not-For-Profit Salary Packaging benefits which reduce your taxable income to increase take home pay.
- Access to discounted childcare (up to 15%)
- Discounted health care and access to employee wellbeing program with BUPA
- Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.
- Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes.
- Gain significant investment in your growth and development with support, tools, training and experiences that will truly enhance the progress and outcomes for children in their earliest years.
- Be a part of a team and work environment where everyone feels a sense of belonging, inclusion and purpose.
- Regular social events at our head office location
- Security and stability - as Australia’s largest provider of early learning and care and a not-for-profit social enterprise, we exist purely to improve the lives of Australia’s children and their families.

**You’ll bring to the table**:

- Possess sound technical skills with a willingness to learn and grow your technical knowledge.
- Experience with UKG Pro - WFC / Kronos is an advantage.
- Have experience working in a fast paced and high-volume environment.
- Be able to effectively develop and assess technical training materials related to the IT platform and deliver tailored solutions to the network.
- Possess a high level written and oral communication skill.

How to apply

Supporting our people and protecting our children
We’re an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We’re also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.