Customer Operations Representative

2 weeks ago

Maroochydore, Australia Computershare Full time

**Location: Maroochydore, (Hybrid)**

In this position, you’ll be based in the Yarra Falls office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.coM/Flex.

**We give you a world of potential**

Computershare Utility Services supports a broad range of Australian utility providers. We partner to deliver seamless, end-to-end solutions across the entire meter-to-cash lifecycle.

Our team brings more than 20 years of local industry expertise, backed by the scale of a global organisation. We blend proven business processes, ISO-certified quality systems, and smart technology to help our clients stay ahead in a competitive marketplace.

**A role you will love**

This is more than just a customer service job—it’s an opportunity to play a vital role across the full operational value chain. As part of our Revenue Operations Team, you’ll be at the heart of day-to-day activity, handling customer inquiries, processing data, and supporting key functions.

**Some of your key responsibilities will include**:

- Handle inbound and outbound customer calls with professionalism and empathy
- Maintain and update customer records
- Manage system queues, and escalated customer queries
- Ensure accurate data entry and send appropriate follow-up communications
- Participate in change and business process improvement initiatives

**What will you bring to the role?**

We’re looking for a confident communicator with a customer-first mindset. You’re someone who thrives in a fast-paced environment and takes pride in providing exceptional service.

**Other key skills required for the role include**:

- Previous experience in a customer service or operations role
- Excellent verbal and written communication skills
- Strong interpersonal skills and a collaborative approach
- High attention to detail and data accuracy
- Proficiency in using multiple systems and managing administrative tasks
- Ability to learn quickly and work both independently and within a team
- A positive attitude, proactive mindset, and desire to contribute

**Rewards designed for you**

**Flexible work**to help you find the best balance between work and lifestyle.

**Health and wellbeing**rewards that can be tailored to support you and your family.

**Invest in our business**by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

**Extra rewards**ranging from recognition awards and team get togethers to helping you invest in your future.

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