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Customer Operations Representative

2 weeks ago

Maroochydore, Queensland, Australia Computershare Ltd Full time $60,000 - $80,000 per year

Location: Maroochydore (Hybrid)

This is a hybrid position based in Maroochydore office. We're committed to your flexibility and wellbeing, and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our flexible work culture at

We give you a world of potential

Computershare Utility Services assists a wide range of Australian-based utility providers and businesses where retail utilities are not necessarily their core business. We partner to help establish, manage and improve retail utility operations across the entire meter to cash lifecycle. Our solutions and business process management frameworks are flexible, seamlessly integrated and backed by ISO quality certifications. With Computershare's global scale, over 20 years' local utility industry expertise and continuous investment in technology and innovation, we help businesses gain a competitive edge.

Computershare Utility Services (formerly Serviceworks Management) was established to support the growth of utility providers ​across the competitive and non-competitive energy markets, monopolised water market and emerging commercial and industrial market.

A role you will love

The position of Customer Operations Representative forms part of the Revenue Operations Team. This role performs inbound and outbound calls, however, is required to support the entire operations including performing any task within the meter to cash value chain.

Your key accountabilities:

  • Receive and process data relating to applications, fees, charges, payments, refunds and dishonours, change of ownership, pension concessions, direct debits
  • Manage administrative activities, including system work queues and resolving escalated customer queries.
  • Manage email query inbox
  • Maintaining and updating account data
  • Receive inbound and outbound calls
  • Negotiate and set up payment arrangements suitable to client needs.
  • Data entry of payment arrangements and issuing of appropriate correspondence

What will you bring to the role?

Extreme professionalism both verbal and written is one of the most important elements for success of this role. Being able to provide first point resolutions all whilst providing an exceptional level of customer service experience.

Some other key experience you'll have:

  • Demonstrated experience in providing high quality customer service in a fast-paced environment.
  • Outstanding listening, oral and written communication skills for gathering and providing information.
  • Ability to work both effectively as part of a team whilst demonstrating a high level of drive and initiative to work effectively autonomously.
  • Strong interpersonal skills to communicate effectively with a broad range of customers as well as interact and work closely with multiple internal business units.
  • Strong administrative experience.
  • Strong computer skills (accurate typing / keyboarding).
  • Fast learner to adapt to multiple systems and processes.
  • Excellent attention to detail.
  • A high level of initiative, tackling problems in a methodical and logical manner.
  • A passion for providing quality and efficient.

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit

A company to be proud of

Computershare (ASX:CPU) is a world leader in financial administration with 14,000 employees across 22 different countries delivering expertise to over 25,000 clients. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.

A diverse and inclusive place to work

Computershare celebrates the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at [email protected] detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.