Onboarding Specialist

6 days ago

Melbourne, Australia HungryHungry Full time

**Let's talk about the role**:
**Our Onboarding team is growing** and we're looking for an exuberant** Onboarding Specialist** located in Melbourne** **to grow our ever-evolving team You'll be tasked with carrying out the **rewarding mission** of supporting and building strong relationships with our **customers. **We're looking for someone who gets excited over the prospect of helping our venues meet and exceed their revenue and growth goals through our platform.

We're after a superstar **with experience in an onboarding or customer success role for a SaaS B2B business**. As our Onboarding Specialist, you'll be the hero for our venues before, during, and after launch, always ready to **go above and beyond **to get the job done. You understand that building **confidence and comfort **with tech** in the hospitality industry is a game-changer, and you have the magic touch for creating strong relationships and providing top-notch training to venue owners, managers, and wait staff.

Join us in this thrilling adventure to revolutionise the hospitality industry

**If you worked with us in the last month, here's what you would have been involved in**:

- Supported onboarding of our new venue partners with on-site launch activities for smooth adoption of our product
- Strengthened your relationships with key stakeholders of venues in your portfolio, becoming their trusted advisory partner, helping them navigate technical issues and providing them with value-filled insights through the utilisation of our product
- Personally helped businesses pivot to maximise their trade

**Enough About Us, What About You?**

You feel c**omfortable and confident** thrown into any environment. While you are super into the tech space - you also **thrive** in **people-facing** environments, and nothing makes you happier than **strengthening and building relationships**.
- A natural **problem-solver** - you love to face issues head on
- You **love hospitality**. Your passion for this industry is unbounding and you want nothing more than for it to succeed.
- An aura of **patience and reliability** to every situation you're in. You know that ensuring our venues are set up for success can take a bit of time and effort - but you're **always willing to give 100% no matter what**.

**A Bit About HungryHungry**

We're an **awesome** group of **foodies** just trying to make the **food and bev **industry a better place We are **HungryHungry**, Join the food revolution

HungryHungry provides an** easy-to-use** and **engaging digital platform **for **hospitality venues** to present to their consumers, creating **contactless real-time menus** and ordering capabilities for **all service fulfilments,** including** pick-up, delivery, collect at counter** and **order at table.**

**Bottom line: Our employees matter to us**. Every minute you spend with us, you're growing, learning and becoming the best version of yourself And we LOVE to see it

**The Nitty Gritty**

We just need your recent **CV. **Show us what sets **YOU** apart from the crowd.

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