Commercial Onboarding Specialist

4 days ago

Melbourne, Australia ANZ Banking Group Full time

**Req ID**: 87196
**Department**: Transaction Banking Sales
**Division**: Australia Commercial
**Location**: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Commercial Onboarding Specialists, you will be responsible for providing end-to-end case management for onboarding Commercial and Private Banking customers with Australia Division / Commercial and PCM / Institutional products.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: Permanent
**Role Location**: Level 43, 55 Collins Street, Melbourne
**Schedule**: Full time, 40hrs/week
What will your day look like?
As a Commercial Onboarding Specialists, you are accountable for:
Working closely with Transaction Banking Sales Commercial and Private Bank frontline to seamlessly enable great experiences for new to bank and existing customers
Responsible for onboarding of all Australia Division / Commercial products, and PCM / Institutional products
Coordinating with offshore teams to ensure deals meet SLAs and with a particular focus on accuracy
Provide product training to customers to ensure they are engaged and transacting with their new products effectively
Helping to drive profitable, sustainable growth of Australia Division / Commercial products, and PCM / Institutional products within Commercial and Private Bank
Provide a high level of responsiveness to customer requests by satisfying enquiries accurately the first time around
Identify and effectively communicate opportunities to enhance customer efficiency
Increase quality of customer engagement and Transaction Banking brand in market
Contributing to the origination of new customers / new Australia Division / Commercial products, and PCM / Institutional products in Commercial and Private Bank on behalf of internal stakeholders
Protect the Bank by adhering to the highest risk management standards, including all personal role and organisational compliance obligations met and maintained.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Sound knowledge of deposits and Australia Division / Commercial products, and PCM / Institutional products
Strong customer focus
Proven relationship management skills
Strong focus on delivering results through collaboration
Excellent written communication skills
Strong attention to detail
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
25/02/2025, 11.59pm, (Melbourne Australia)

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