Onboarding Specialist

2 days ago

Melbourne, Australia ANZ Full time

**The opportunity**:
We are looking for an Onboarding Specialist responsible for managing and monitoring the customer journey experience by creating and implementing various actions, initiatives, projects, changes, within Customer Service processes to ensure high customer satisfaction. In addition, the role requires strong stakeholder skills for working closely with internal ANZ teams and third-party providers. You will be reporting to the Head Onboarding.

**Your day-to-day responsibilities include**:

- Keep track of contract onboarding tasks, including but are not limited to: Contract validation, data input into all relevant systems, setup confirmation and archiving
- Ensure the collection of data, define the relevant metrics to monitor the CX quality and analyse CX KPI’s
- Bring about continuous & measurable improvements of Customer Experience
- Ensure the company follows a customer-centric approach and meets customer needs
- Know and cooperate with entire stakeholder networks and external business partners
- Actively provide relevant input in problem solving activities and implement agreed solutions
- Support in writing instructions of changing process steps
- Challenge current methods of service delivery and identify, recommend and implement improvements
- Bring external best practice and perspectives, including customer and user experience trends from the sector & beyond
- Act as a temporary support of other teams in the organization
- Participate in the implementation and deployment of new processes, systems and standards
- Participate in onboarding of new team members

**Competencies**:

- Customer focused
- Analytical and solving abilities
- Interpersonal abilities

**Skills**:

- Analytical skills
- Proactive, self-driven
- Solution-oriented
- Well-developed interpersonal and negotiation skills to be able to effectively liaise with all levels of staff and customers
- Able to work under pressure
- Able to work with various computer systems/programs

**Experience**:

- Extensive experience in the field of customer services/ Onboarding
- Implementing project initiatives
- Client/ Back Office support
- Experience in the field of customer services in branch of cashless payments
- Key account management experience

  • Onboarding Specialist

    2 days ago

    Melbourne, Australia Give A Grad A Go Full time

    Competitive starting salary of $80k + Super - Opportunity to the employee ownership plan (ESOP) - Flexible progression **Company profile - ConstuctionTech startup** Are you eager to take the next step in your customer success career in a thriving tech SaaS startup? We are excited to introduce this unique onboarding specialist opportunity with a fast-growing...

  • Onboarding Specialist

    2 days ago

    Melbourne, Australia affix Full time

    **Business Fitness | Onboarding Specialist** **Unleash Your Inner Accounting Champion and help revolutionise the way accounting is done!**: Onboarding Specialist at Business Fitness - Do you crave a meaningful career that leverages your accounting expertise and passion for empowering others?_ Business Fitness, is on a mission to transform the world of...

  • Recruitment Onboarding Specialist

    1 week ago

    Melbourne, Victoria, Australia Bluefin Resources Pty Limited Full time $70,560 - $87,600 per year

    Onboarding Specialist | Large Health Insurance Organisation | Hybrid (Melbourne CBD) $38–$42 per hour + super Fast-paced environment | 200–300 new starters monthly Systems: SuccessFactors & DocuSign Collaborative team of 9 | Mix of corporate & healthcare recruitment onboardingAbout the Role Join one of Australia's leading Health Insurance providers...

  • Seller Onboarding Specialist

    2 weeks ago

    Melbourne, Australia Block, Inc. Full time

    Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions - to help sellers...

  • Client Onboarding Specialist

    1 week ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 88042 **Department**: Insto Ops Onboarding **Division**: Institutional **Location**: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around...

  • Customer Onboarding

    6 days ago

    Melbourne, Australia Magentus Full time

    At **Magentus**, our goal is to create a healthier society through technology. We do that by delivering smart workflows that connect people, systems, and data - making care more intelligent, efficient, and accessible. Whether it’s supporting clinicians, streamlining operations, or improving patient outcomes, we’re here to make a real difference in...

  • Enterprise Onboarding Specialist

    1 week ago

    Melbourne, Australia Worldline Full time

    Job Description - Enterprise Onboarding Specialist ANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe’s leading payment technology company, Worldline. We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses. Since then we’ve built a new modern...

  • Trade Onboarding Specialist

    6 days ago

    Melbourne, Australia Johns Lyng Group Full time

    Johns Lyng Group - Disaster Recovery Project - Immediate Start -Great Team Environment - Attractive Salary Package & Career Growth Opportunities Start your career by joining the Johns Lyng Group! We are an established, innovative and fast paced construction company with a reputation for service and excellence. - Johns Lyng Group - Disaster Recovery...

  • Onboarding Specialist, APAC

    2 weeks ago

    Melbourne, Victoria, Australia Brandwatch Full time $80,000 - $120,000 per year

    At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we...

  • Customer Onboarding Specialist

    4 weeks ago

    Melbourne, Australia LexisNexis Risk Solutions Full time

    ## .LexisNexis is a global leader in providing industry-leading legal content to professionals across various markets. Our cutting-edge information solutions uphold the law across borders as the world and technology evolve.**About the team:**An exciting opportunity has arisen to join us as the Pre & Post Sales/Customer Onboarding Specialist at LexisNexis...