Student Support Officer

$74,013 to $83,479
- Ongoing, full-time
- Gardens Point (hybrid option available)

**Who are we looking for?**

Queensland University of Technology (QUT) is seeking a Student Support Officer to join Office of the Deputy Dean, Faculty of Business and Law, Academic Division.

The Student Support Officer is a front-line position and includes high level consultation with prospective students, current students, academic staff and other key stakeholders across the University and externally. Work, including student consultation, will be conducted in a busy open enquiries space, as well as a shared office and will involve the use of mobile technologies.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

**Real world impact**

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

The Faculty of Business and Law comprises the QUT Business School and QUT Law. Widely recognised for yielding career-ready graduates, industry engagement, and relevant high-quality research, we prepare learners and communities today for the real world of tomorrow.

Led by the Executive Dean and the Faculty Leadership Team, the Faculty of Business and Law is committed to real-world learning and research excellence, supported by our deep industry engagement and extensive global connections. Our commitment to inclusivity and belonging encourages our staff and learners to achieve their full potential.

With a balance of theory and practical experiences, our business and law courses are developed and delivered in consultation with industry and the professions, ensuring our learners develop the skills and knowledge they need to ethically and sustainability shape the future. Our graduates are critical and creative thinkers, embracing diverse perspectives and equipped for self-leadership and life-long learning.

Our discipline schools are established with affinities that promote integration and collaboration in teaching and research, providing a sustainable foundation upon which to build areas of strength.

These include:
School of Accountancy
School of Advertising, Marketing and Public Relations
School of Economics and Finance
School of Law
School of Management
Graduate School of Business

Our researchers collaborate in specialised research groups within and across disciplines. The Faculty of Business and Law hosts centres specialising in impactful, industry-connected research and engagement addressing the future enterprise, health law, decent work and industry, entrepreneurship, environmental law, law technology, econometrics, behavioural economics, consumer and stakeholder engagement and more.

The QUT Business School is the first Australian business school to earn accreditation with all three of the world’s leading international quality assurance agencies: AACSB, EQUIS, and AMBA. Less than 1% of business schools globally have achieved triple accreditation, and we are proud to be a part of this distinguished group. With a similarly long and esteemed history, QUT Law is also extensively involved in delivery of commercial and continuing education programs including practical legal training, satisfying the requirements for admission to professional legal practice.

QUT Law and the QUT Business School have built strong national and international reputations for excellence and impact, delivering exceptional real-world opportunities for our learners, industry partners, and community. We attract high-quality domestic and international participants, with over 15,000 learners studying across single or double undergraduate degrees, postgraduate coursework and research degrees, and executive education.

The Faculty of Business and Law operates at the University’s Gardens Point campus. Located in the heart of the Brisbane CBD, the Gardens Point campus provides the Faculty with a distinct competitive advantage to provide transformative education, research and connections with industry. The Graduate School of Business also delivers programs at a Canberra site.

**What you need to succeed**

To thrive in this role, you will be proactive and dependable, with a desire to make a positive impact on the experience of our students.

You will demonstrate:

- Completion of a degree or an equivalent combination of relevant experience and/or education/training.
- Demonstrated ability to provide a high standard of professional, client service in a busy client-orientated environment Including the ability to prioritise work, meet deadlines and balance competing demands.
- Demonstrated ability to work effectively in a team environment and adapt to changing needs.
- Good written and oral communication skills with a high degree of accuracy and attention to det