Student Support Officer

An exciting opportunity awaits an enthusiastic and highly motivated Student Support Officer to join our newly established Engagement Team in 2026.

In this pivotal role, you will work closely with at-risk students to identify and address barriers to learning and engagement. You will provide individualised support, case management, and, where appropriate, group interventions to help students maximise their participation and success in education.

In addition, you will play a key role in ensuring the effective and efficient operation of the Engagement Team by providing high-quality administrative support and contributing to a positive, collaborative team culture.

About the School

Mango Hill State Secondary College is a future-focused learning community dedicated to developing each student's potential in an innovative, supportive, and collaborative environment. Located in the fast-growing Mango Hill area of Moreton Bay, the College offers enrolments for Years 7 to 12 and has grown steadily since opening in 2020. Our modern facilities provide rich learning environments across all subjects, including specialist spaces for the Arts, STEM, Applied Technology, Business and ICT, and Health & Physical Education. We aim to inspire curiosity, foster a love of learning, and help every student discover and develop their unique talents to reach their full potential.

About the Role

As the Student Support Officer, you will liaise with and provide support to students and their families, while engaging with the wider community to foster positive connections. You will promote the benefits of education to enhance outcomes for students and families. The Student Support Officer reports to the nominated supervisor.

Your Responsibilities

As the Student Support Officer, your responsibilities will include, but are not limited to:

• Innovate data capture management systems and develop subsequent intervention strategies.
• Build and sustain positive relationships with students, parents, community and elders, and provide input into local decision making to ensure optimum outcomes.
• Liaise with families and conduct home visits to encourage school attendance and to motivate students.
• Liaise with students and families to recognise any educational, social, emotional or behavioural issues.
• Work within a team based management approach as a contact for students, families or community members regarding any concerns.
• Monitor the behaviour and wellbeing of students to identify issues and organise intervention.
• Lead and implement initiatives to encourage a positive, caring and supportive environment at the school for students, families and community members.
• Act as an independent mediator between the school, students, families and community members to enhance open communication.
• Develop innovative and effective strategies for building relationships among students, families, community members and stakeholder groups to promote communication and resolve issues of concern.
• Other suitable duties, consistent with the duties and responsibilities of the position as directed by the supervisor or nominated delegate.

Please refer to the attached role description for the full list of responsibilities and mandatory requirements for this position.

Interested? To Apply

• Attach a brief resume including contact details for 2 referees (referees should be familiar with your relevant work history).
• Attach a written statement (1-page maximum) in response to the attached role description.

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.

Applications from recruitment agencies will not be accepted.