Student Support Officer

$72,741 to $82,045
- Ongoing, full-time
- Gardens Point (hybrid option available)

**Who are we looking for?**

Queensland University of Technology (QUT) is seeking a Student Support Officer to join Office of the Deputy Dean, Faculty of Engineering, Academic Division.

This position provides specialist consultation services to students and assistance to the Student Support Coordinator and the broader team in supporting student administrative functions for the faculty at both undergraduate and postgraduate levels. The Student Support Officer is a front-line position and includes high level consultation with prospective students, current students, academic staff and other key stakeholders across the University and externally. Work, including student consultation, will be conducted in a busy open enquiries space and will involve the use of mobile technologies. The Student Support Officer is part of a broader team that focuses on enhancing the Faculty’s reputation for excellence in customer service, proactive problem solving and timely delivery of quality student services.

**Real world impact**

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

The Faculty of Engineering aims to shape the world we live in by engineering sustainable, innovative and liveable environments. Our programs focus on teaching, research and building a better quality of life through advancements in robotics, manufacturing, Al, architecture, and construction.

The Faculty adapts and innovates infrastructure to meet real world challenges such as overpopulation, natural disasters and climate change. We pursue high-level engagement with a range of sectors to deliver benefits across health, transport, aerospace, manufacturing, mining and agriculture.

Through long-standing collaborations with partners such as BMW, Boeing, Stryker, Shell and the Commonwealth Bank of Australia, the Faculty remains at the forefront by facilitating learning that is delivered on campus, online and in the real world. Strong industry connections enable us to address complex challenges through research and innovation, as well as offer our students relevant and practical learning experiences.

Our Schools are established around disciplines that promote collaboration in teaching and research. These include the:

- School of Architecture and Built Environment
- School of Civil and Environmental Engineering
- School of Electrical Engineering and Robotics
- School of Mechanical, Medical and Process Engineering.

The Faculty is also home to outstanding researchers of international renown that collaborate with partners to improve systems in robotics, medical, mechanical, mining, food and beverages, oil and gas, energy, water and sugar. Our Research Centres include:

- Centre for Biomedical Technologies
- QUT Centre for Robotics
- Centre for Transformative Biomimetics in Bioengineering
- Australia-China Centre for Tissue Engineering and Regenerative Medicine

The Faculty is led by the Executive Dean and the Executive Management Team comprising the deputy dean, heads of schools, and other senior faculty staff.

**What you need to succeed**

To thrive in this role, you will be proactive and dependable, with a desire to make a positive impact on the experience of our students.

You will demonstrate:

- Education, training and/or experience equivalent to completion of a degree.
- Demonstrated ability to provide a high standard of professional, client service in a busy client-orientated environment including the ability to prioritise work, meet deadlines and balance competing demands.
- Demonstrated ability to work effectively in a team environment and adapt to changing needs.
- Good written and oral communication skills with a high degree of accuracy and attention to detail.
Interpersonal skills which demonstrate the ability to liaise effectively with and provide excellent service to a diverse range of people in a professional manner while maintaining confidentiality.