Administration Officer

**Medical Administration Officer - Icon Cancer Centre, Maitland NSW**

This is an excellent opportunity to join the local community and contribute to Icon and Maitland Private Hospital’s vision to become the premier integrated oncology hospital in the area. We work with purpose at a fast pace, and we genuinely appreciate that all contributions make an impact. Our work is always important and not always easy, and we know the secret ingredient is our incredible, supportive people.

**Key Points**
- Medical Administration Role within a Friendly and Supportive Team
- Permanent, Part-Time, 2 Weekday Shifts p/w - 33.8 hours per fortnight
- Opportunity to Join a Successful and Expanding Company

Our vision is to deliver the best care possible, to as many people as possible, as close to home as possible. A true team makes that happen.

**About Icon**:
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Icon Group is Australia’s largest dedicated cancer care provider with a growing reach into New Zealand and Asia. With over 1000 employees our Australian cancer services division is made up of 6 day oncology hospitals, 22 radiation oncology centres and 8 comprehensive centres offering, medical oncology, haematology and radiation oncology services under one roof. The group also encompasses chemotherapy compounding services and pharmacy.

Icon is dedicated to providing exceptional cancer care to communities across Australia. Given the size of Icon, we can provide opportunities within an ideal environment to develop your experience and be part of an innovative market leader at the forefront of cancer care.

**About the Role**:
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We have an opportunity for an Administration Officer to join the team at our Radiation Oncology Centre within Maitland Private Hospital. The overall purpose of this position is to provide high quality patient care, support our doctors and be the first point of call for Icon Cancer Centre clients. Reporting to the Administration Manager, you will be responsible for the delivery of administrative services providing exceptional customer service to all patients, their carers', other external clients as well as your colleagues. This is a permanent, part-time position, with 2 full days shifts per week within our centre hours (8am-5pm, Monday to Friday).

**Key Responsibilities**:

- Welcoming patients, collecting and entering personal details.
- Scheduling appointments.
- Answering telephone calls and responding to enquiries.
- Patient informed financial fee discussions.
- Entering and processing patient billing (Private Health and Medicare).
- Monitoring and assessing the administration care path of all patients.
- Maintaining and managing patient information.
- Modelling and promoting Icon's vision and values.

**About the person we're going to hire**:
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We are looking for an experienced Administration Officer with outstanding customer service to join our team. We are looking for someone who is proactive, personable and enthusiastic about the role. If this sounds like you, we'd love to hear from you.

**Skills & Experience**:

- Experience in a similar role in Oncology desirable.
- Experience with Medicare, DVA and Private Health Insurance.
- Excellent organisational and time management skills.
- Ability to communicate with clarity both verbally (face-to-face and telephone) and written.
- Ability to use multiple software systems - competence required in Word and Excel.
- Delivery of excellent client service (to internal and/or external clients).
- Possessing basic knowledge of medical terminology.
- Establishing and maintaining relationships with key stakeholders.

**How to Apply**:
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If you are highly enthusiastic, quick to adapt in a fast-paced environment and are passionate about healthcare, we want to hear from you. In return we offer a friendly, flexible and dynamic work environment and the opportunity to work for a growing and innovative market leader.

**COVID Health Requirement