Onsite Support and Event Specialist

2 weeks ago

Sydney, Australia Peace of Mind Installation & Integration ( POMT ) Full time

Position Overview

We are seeking an Onsite Support team member to provide 1st line support and technical assistance, with additional focus on event operating and will be part of the Support Team who are embedded within a client's premises. This will be across all POMT solutions (Audio Visual, Workspace Management and Media Distribution and IPTV).

This role will be based from our client's office in Melbourne.

In addition to technical support the role's primary focus will be the service delivery to POMT's SLA based support contracted clients.

‍
- A very keen interest in workplace collaboration technology
- Superior customer service skills to work efficiently and effectively with both internal and external customers
- Experience in Microsoft Teams & Zoom
- Crestron experience.
- Must have extensive experience working in events, and ability to use AV events equipment such as sound desk, vision switcher and lighting equipment
- Ability to adapt to varying situations and remain focused, friendly and calm when dealing with customers
- Willingness to work flexible hours as required
- Ability to work as a team with a positive attitude and professional customer service skills
- Strong organization skills, attention to detail and the ability to multi-task
- Effective communication, troubleshooting, and problem solving skills
- Experience in webinars would be desirable.
- Key responsibilities include;
- On-site client support / troubleshooting
- On-site client events support utilising latest collaboration technology (Zoom, Microsoft Teams, Webex, Workplace by Facebook Streaming)
- Preparation of Preventative Maintenance Reports
- Approval of relevant project completion documentation associated with project to support migration
- On-site client training (administrator and end user)

  • Onsite Support Specialist

    2 weeks ago

    Sydney, Australia Peace of Mind Installation & Integration ( POMT ) Full time

    Audio Visual Onsite Support Specialist We are seeking an Onsite Support team member to provide 1st line support and technical assistance as part of the Support Team who will be embedded within a client's premises. This will be across all POMT solutions (Audio Visual, Workspace Management and Media Distribution and IPTV). These role will be based out of a...

  • Onsite Event Coordinator

    8 hours ago

    Sydney, Australia FeverUp Full time

    Hey there! We're Fever, the world's leading tech platform for culture and live entertainment, Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we're revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people...

  • IT Onsite Analyst

    1 week ago

    Sydney, Australia Informa Global Support Full time

    Company Description Informa is a leading international events, digital services and academic knowledge group. We're here to champion the specialist. Through hundreds of brands and a range of products and services, we connect businesses and professionals with the knowledge they need to learn more, know more and do more. Informa is listed on London Stock...

  • Event Service Specialist

    2 weeks ago

    Sydney, Australia First Global Management Services, Inc. Full time

    **Building A Brand Starts With Our Story** FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. Operating as a full-service agency partner or through embedding specialist talent into client teams, FIRST brings brands and people together through creative,...

  • Event Service Specialist

    1 week ago

    Sydney, Australia First Global Management Services, Inc. Full time

    **Building a Brand Starts with a Story** FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. Operating as a full-service agency partner or through embedding specialist talent into client teams, FIRST brings brands and people together through creative,...

  • Senior AV Onsite Event Technician

    5 days ago

    Sydney, New South Wales, Australia AVlogy Full time $80,000 - $120,000 per year

    About The JobPosition Title:Senior AV Onsite Event TechnicianLocation:Sydney CBD, Australia (Client-Site Secondment)Company:Vega Australia – Asia Pacific's Leading Audio Visual Technology ProviderAbout The RoleVega Australia is seeking a seasonedSenior AV Onsite Event Technicianto be seconded into one of our premier financial services clients, based at...

  • Onsite Deskside Support Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Talent Full time $100,000 - $120,000 per year

    Onsite Deskside Support Engineer (Mac Specialist) - Sydney CBD6-Month Contract | Headcount Approved Through 2030 | 5 Days Onsite (Non-negotiable)We're seeking an experiencedMac Specialistto join a well-established internal support team basedonsite in Sydney CBD, five days per week. Please note, this position requires afull-time onsite presenceandproven...

  • Events Specialist

    7 hours ago

    Sydney, Australia Link Group Full time

    **Overview** Orient Capital (OC) is a global player in the events space and investor relations industry and has built a formidable reputation in the space. The Events Specialist is responsible for managing a portfolio of client events in line with client and management expectations. In this role, you will be responsible for overseeing the delivery of...

  • Apac Partner Events

    1 week ago

    Sydney, Australia Chandler Macleod Full time

    As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals. Our client is seeking to engage an APAC...

  • Events Specialist

    1 week ago

    Sydney, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Events Specialist - Location: Sydney - Type: Fixed term contract The opportunity Are you a process-driven and innovative professional with a knack for delivering exceptional events? We’re seeking an Events Specialist to lead and manage the development, implementation, and delivery of event...