IT Onsite Analyst

4 days ago

Sydney, Australia Informa Global Support Full time

Company Description

Informa is a leading international events, digital services and academic knowledge group.

We're here to champion the specialist. Through hundreds of brands and a range of products and services, we connect businesses and professionals with the knowledge they need to learn more, know more and do more.

Informa is listed on London Stock Exchange and a member of FTSE 100, with over 10,000 colleagues working in more than 30 countries.

**Job Description**:
The activities of the deskside 1st line support function compliment those provided by the centralised Service Desk and are focused on Incident and Request fulfilment where local on-site support is required.

**These responsibilities include**:
An escalation point for centralised Service Desk acting as technical experts focussed on improving colleague experience

Act as a single point of contact for colleagues providing information relating to wider Technology initiatives and channel queries or escalations through to the appropriate Technology functions

Conduct remote site visits (rotational) for sites where dedicated on-site resources have not been provided

Work with the centralised Service Desk on continuous improvement initiatives

Provide concierge support at designated location(s)

Conduct new starter inductions

Provide Audio Visual and conference room support

Provide event support (in-house at Informa sites)

Resolve end point security Incidents when remote support tools are unable to do so

Manage equipment inventory

Strong experience of the following technologies required:

- AV and room-based support (Cisco, Polycom)
- Service-Now
- Windows 10
- Mac OS
- Active Directory
- Microsoft System Center Configuration Manager (SCCM)
- Monitor and escalate incidents and requests against defined service levels

**Personal Skills**:

- Consistently demonstrates a positive attitude and approach.
- Demonstrates enthusiasm and dedication.
- Consistently displays initiative by proactively providing solutions and driving long term objectives toward completion.
- Demonstrates empathy and focuses on the needs of internal and external clients/contacts where relevant.
- Focuses on what can be done. When a problem exists, suggest a solution.Builds relationships with stakeholders.
- Maintains a courteous and professional manner in all dealings

**Qualifications**:

- Bachelor's degree in computer science or engineering or related field, preferred.
- 0-2 years of experience in a similar role.
- Experience troubleshooting systems.
- Proficient with MAC and OS.

Additional Information
**Why work at Informa**

Informa is a people business.
- The strength and value we create for customers, specialist markets and shareholders comes from the ideas and contributions of the colleagues we attract, hire and develop.
- That's why we continually invest in our colleagues and culture so that Informa remains a dynamic, modern and welcoming place to work.

  • Senior Test Analyst

    2 days ago

    Sydney, New South Wales, Australia Libran IT Full time $100,000 - $120,000 per year

    Role SummaryWe are looking for an experiencedSenior Test Analystto ensure the comprehensive testing of a large-scaleSAP HR/Payroll application. This rolerequires in-depth expertise in SAP HR modules, including Organisational Management/Personal Administration (OM/PA), ESS, MSS, Payroll, Time and Leave, along with proficiency in HCM SuccessFactors,...

  • Analyst - Onsite Technical Support

    6 days ago

    Sydney, Australia MMC Corporate Full time

    We are seeking a talented individual to join our **Colleague Technology Support Services team** at **Marsh**. This role will be based in our **Sydney** office. A unique opportunity exists for an **Analyst - Onsite Technical Support** to join the dedicated and high performing Marsh McLennan Global Technology team. Reporting to the Onsite Technical Support...

  • Analyst – Onsite Technical Support

    5 days ago

    Sydney, New South Wales, Australia Marsh McLennan Full time $80,000 - $120,000 per year

    We are seeking a talented individual to join ourColleague Technology Support Services teamatMarsh. This role will be based in ourSydneyoffice.A unique opportunity exists for anAnalyst – Onsite Technical Supportto join the dedicated and high performing Marsh McLennan Global Technology team. Reporting to the Onsite Technical Support Manager, you will be...

  • Analyst – Onsite Technical Support

    5 days ago

    Sydney, New South Wales, Australia Marsh Full time $60,000 - $90,000 per year

    We are seeking a talented individual to join ourColleague Technology Support Services teamatMarsh. This role will be based in ourSydneyoffice.A unique opportunity exists for anAnalyst – Onsite Technical Supportto join the dedicated and high performing Marsh McLennan Global Technology team. Reporting to the Onsite Technical Support Manager, you will be...

  • Analyst – Onsite Technical Support

    5 days ago

    Sydney, New South Wales, Australia Marsh McLennan Full time $60,000 - $100,000 per year

    Company:MarshDescription:We are seeking a talented individual to join our Colleague Technology Support Services team at Marsh. This role will be based in our Sydney office.A unique opportunity exists for an Analyst – Onsite Technical Support to join the dedicated and high performing Marsh McLennan Global Technology team.  Reporting to the Onsite Technical...

  • Field Engineer – Onsite

    1 day ago

    Sydney Markets NSW, Australia IT Support Guy Full time $41,600 - $83,200 per year

    Job Title: Field Engineer – OnsiteJob Date: 21 November 2025Employment Type: Short-Term ContractRole Summary:We are seeking a proactive and reliable Field Engineer with PPE and white card to join our site operations team. In this role you will travel to project sites, perform installations, maintenance, commissioning and fault‑finding of...

  • Functional Business Analyst

    5 days ago

    Sydney, New South Wales, Australia Latitude IT Full time $80,000 - $120,000 per year

    Functional Business Analyst – Customer Experience/ Service Optimisation | Sydney | PermanentWe're seeking a Business Analyst to join a leading enterprise that's investing heavily in customer experience and service optimisation. This role will suit someone who thrives on understanding business challenges, identifying opportunities for improvement, and...

  • Business Intelligence Analyst

    2 days ago

    Sydney, New South Wales, Australia Libran IT Full time $90,000 - $120,000 per year

    Role Summary:We are looking for a skilled Power BI Analyst to join our client's dynamic team.The successful candidate will be responsible for developing and maintaining business intelligence dashboards using Power BI by consulting a range of senior stakeholders to gather requirements. Alongside strong Power BI skills we also need the candidate to have strong...

  • Data Analyst

    7 days ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time $60,000 - $120,000 per year

    We are looking for a Data Analyst based in Sydney with experience in data visualization tools such as Power BI, Tableau, or Streamlit. you will analyze data trends, generate reports, and provide insights that drive strategic decision-making. We are seeking an analytical thinker with a passion for data to help our clients succeed.RequirementsMinimum of 4...

  • Business Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time $80,000 - $120,000 per year

    We are looking for a Business Analyst. In this permanent position, you will play a key role in bridging the gap between stakeholders and technical teams to deliver innovative solutions. Your analytical skills will help identify opportunities for improvement and optimize processes across various projects.RequirementsMinimum of 5 years of experience as a...