Brand and Customer Care Coordinator Swatch Group
1 day ago
**About Swatch Group**
The Swatch Group is an international group active in the design, manufacture and sale of finished watches, jewellery, watch movements and components. It is the world’s largest watchmaking group, and supplies nearly all the components required for the watches sold by its 17 individual brands, including Breguet, Blancpain, OMEGA, Rado, Longines, Tissot, Mido, Swatch and Flik Flak. Swatch Group employs more than 31,000 people worldwide.
**The Role**
We currently have an exciting opportunity within our **Prestige Brands, Breguet and Blancpain for a **Brand and Customer Care Coordinator** to join our team. Reporting to the Brand General Manager, the person in this role is to co-ordinate a range of activities to support the brand and responsible for customer care and deliver high level of customer service for the brands.
**Responsibilities**
- Management of Breguet and Blancpain stock level using SAP
- Liaise with headquarters on delivery time, new product ranges and pricing
- Complete monthly reporting requirements
- Incentive and Rebate Program coordination
- Manage inventory with all internal and external stakeholders
- Collate and distribute all requests for Breguet/Blancpain consumer catalogues
- To be a key “voice” of the Brands to customer and build brand image, loyalty and preference
- Manage after sales customer services enquiry
**Skills and Experience**
- At least 1 year business/sales analytical experience
- Proven experience working in a inventory coordination role
- Several years of professional experience in customer service or retail
- Excellent organisation and time management skills
- Administration skills, including high attention to detail
- Excellent computer literacy: Word, Excel, PowerPoint. SAP an advantage
- Professional verbal and written communication skills
- Energy, passion, drive and enthusiasm
**How to apply**
Job Reference: SGAU00328
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