Customer Service Officer Longines

6 days ago

Glen Iris, Australia Swatch Group Full time

**About Longines**
Longines - famous for the elegance of its timepieces - is a member of the Swatch Group Ltd, the world's leading manufacturer of horological products. Based in Saint-Imier, Switzerland since 1832, Longines watchmakers enjoy an expertise steeped in tradition, elegance and performance. With generations of experience as official timekeeper for world championships and as a partner of international sports federations, Longines has created lasting and enduring links with the world of sports.

**The Role**
This role will assist client service interactions with Longines clientele. Liaise with client on their timepieces for repair including estimation management, repair process and follow up. To deliver impeccable client service, develop good client relationships, and client records within Swatch Group Australia (SGA).

**Responsibilities**
- Communicate with clients in accordance with Longines standards
- Provide first level of technical assistance to clients and arrange appropriate solutions according to the service needs
- Register and process service for satchel packages and clearly identifying service needs
- Refer to catalogues, directories or databases to respond to client queries, update queries and communications in the system while maintaining good client database
- Collaborate with the boutique and service centre to coordinate services
- Perform administrative tasks, such as repair registration and invoicing
- Receive payments and record receipts for services
- Proactively follow up with clients to inform them of delays/updates
- Daily reconciliation and reporting of activities
- Receive and register incoming and outgoing parcels

**Skills and Experience**
- Excellent communication skills
- Ability to follow technical instructions and guidance
- Excellent attention to detail
- Time and priority management skills
- Conformity to operating procedures and protocols
- Ability to assess the costs and benefits of a potential action
- Decisive, firm, courteous, client service oriented, able to handle stress
- Excellent work ethic and willingness to go above and beyond client expectations
- Ability to provide personalised service; knowledgeable about providing specialised services to client based on their needs

**How to Apply**

Job Reference: SGAU00319

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