Customer Service Manager

2 weeks ago

Docklands, Australia TEG Full time

**Customer Service Manager**

**Full Time 6 Month Maternity Leave Cover (potentially with possibility of extension).**

**Salary $80,000 - $85,000 + Super**

**Job Summary**

Excellent opportunity for an experienced, hands on, creative thinker to join our team as Customer Service Manager. Based in our new offices in the World Trade Centre, Docklands.

**The Role**

The Extend Group is a multi-brand, national Outside School Hours Care (OSHC) provider, that provides exceptional services and care for children nationally.

An exciting opportunity exists for an experienced and motivated Customer Service Manager.

In addition, the position has responsibility for the facilities management of the office. Reporting to the CEO, the position will involve important interactions with key personnel within the business and act as a key internal communications hub for the Group.

**Specific Responsibilities**
- Manage a small Customer Service team including rostering, appraisals, recruitment and training.
- Prepare reports using Excel.
- Operate a business database.
- Coordinate customer interactions which include session bookings and account queries.
- Facilities management of the office.

**Essential Criteria**
- 2+ years’ experience in a customer service leadership role is desired.
- Professional and accurate communication skills, both written and verbal.
- Demonstrated ability to lead and manage a high performing Customer Service Team an advantage.
- A strong background in administration and office management.
- Ability to prioritise and work to strict deadlines.
- Demonstrated interpersonal skills, presentation skills and the capacity to prepare various written reports and plans.
- Good knowledge of Excel & Google Drive use
- If you can demonstrate the skills above, gained in any sector, we can provide the training so you can succeed in this role

**The Benefits**

We offer work-life balance, career development, professional growth, as well as community engagement opportunities, an engaging team and supportive management, reward and recognition, and social opportunities.

This is a great opportunity to carve out a career with a growing company.

Our new Docklands office is conveniently located near public transport and near the Yarra River in Docklands.

We have an amazing work culture and team, with an unblemished record in caring for children.

**The Team**

The difference is The Extend Group and our people. There has never been a better time to join our dynamic and passionate team. We are seeking an individual who is looking for an exciting, challenging and rewarding career.

At The Extend Group, we’re all things education and care, which includes excellent service support.

**How to Apply**:
**Please submit your Cover Letter and Resume today

  • Customer Service Manager

    1 week ago

    Docklands, Australia TEG Full time

    **Customer Service Manager** **Full Time 6 Month Contract (potentially with possibility of extension).** **Salary $80,000 - $85,000 + Super** **Job Summary** Excellent opportunity for an experienced, hands on, creative thinker to join our team as Customer Service Manager. Based in our new offices in the World Trade Centre, Docklands. **The Role** The...

  • Customer Service

    3 days ago

    Docklands, Australia Dreamskape Full time

    Dealing with customers, ticketing, cleaning, equipment checking, customer service, etc **Job Type**: Casual Pay: $30.00 - $37.00 per hour **Benefits**: - Employee discount Schedule: - Rotating roster - Weekend availability Supplementary Pay: - Penalty rates **Experience**: - Inbound call centre: 1 year (preferred) - Outbound call centre: 1 year...

  • Customer Service Officer

    2 weeks ago

    Docklands, Australia Extend After School Care Full time

    **Customer Service Officer** **World Trade Centre, Docklands, VIC** **Salary: $58,000 / Year + Superannuation** The Extend Group is a premium Outside School Hours Care (OSHC) provider, that provides exceptional care for children nationally. An exciting opportunity exists for an enthusiastic Customer Service Officer to join our small tight-knit team,...

  • Customer Service

    5 days ago

    Docklands, Australia Bega Cheese Full time

    If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us!- Join a large Australian owned iconic brand based in Docklands - Flexible work environment- Start your journey with Bega Group - Great career opportunities within- 12...

  • Customer Service Consultant

    5 days ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Customer Service Officer

    1 week ago

    Docklands, Australia Gowrie Victoria Full time

    Opportunity for a customer focused administrator to join an organisation that champions quality early learning. - Permanent, part-time (30 hours per week) customer service role - Base salary + super + benefits **About the Role** Are you a customer focused administrator who enjoys engaging with the community? Are you interested in working for a values-based...

  • Barista/customer Service

    5 days ago

    Docklands, Australia The Coffee Club Full time

    Making coffee and customer service **Job Types**: Full-time, Permanent **Salary**: $27.00 - $34.00 per hour **Benefits**: - Employee discount - Salary packaging - Visa sponsorship Schedule: - 8 hour shift - Shift work Supplemental pay types: - Overtime pay - Penalty rates - Performance bonus Ability to commute/relocate: - Docklands, VIC: Reliably...

  • Customer Service Consultant

    1 week ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Customer Service Consultant

    3 days ago

    Docklands, Victoria, Australia Startek Australia Full time $104,000 - $130,000 per year

    Start Date: Monday 1st December 2025Location: Hybrid – Office & Work from Home (after competency assessment)Hours: 35 hours per week, rotating rosterPay Rate: $26.70 per hour + Super and Leave EntitlementContract: PermanentAre you passionate about delivering exceptional customer service and helping people? Join our inbound contact centre team and represent...

  • Team Member, Customer Servicing

    5 days ago

    Docklands, Australia MLC Life Insurance Full time

    MLC Life Insurance. We have been protecting Australians for over 130 years. We respect the role we play in providing peace of mind for our customers, and we never lose sight of it. **The Role**: We have a number of permanent opportunities available for Policy Administration Team Members to join our Melbourne based Customer Operations team, kick-starting...