Customer Service Consultant

5 days ago

Docklands, Australia Medibank Full time

**Will you actively create a healthier future for tomorrow?**

At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.

We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.

**The Role**

We are looking for Customer Service Consultants to join our Contact Centre team. This is a permanent role working full time on a rotating roster between the hours of 8am to 8pm (AEST) Monday to Friday. Join us in this fast-paced role working in our call centre, playing a critical role in providing exceptional customer service to our existing and prospective members.

This is predominantly a work from home role, however as we look to the future ways of working, you will also have the opportunity to work from our retail stores to foster that team connection and engagement.

**What you will be doing**:
Utilising your experience to provide excellent customer service, your role will be to answer inbound calls from existing and prospective members. You would be helping with their health queries and providing advice on their policies.

Every call will be a unique experience, one moment you could be taking a customer through their insurance options and the next you’ll be discussing a range of offers available to them. There will be a variety of calls that you will be taking, with the opportunity to navigate different systems to support our customers with the information they need.

**About you**
- You are passionate, committed and driven to deliver exceptional and engaging customer service to our members
- You have proven experience in a Customer Service or Sales role
- You have the ability to quickly build rapport and convey empathy over the phone
- You have the ability to adapt and pick up new systems quickly
- You have a good degree of computer literacy and are comfortable navigating through several systems while assisting customers over the phone
- You will ideally have experience working towards KPIs and targets

**A career with us**

At Medibank, we believe work is something we do, not somewhere we go. Our modes of working - Collaboration, Connection and Concentration - help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.

We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives. To find out more click here.

**To start small and impact bigger.

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