Customer Service Consultant

2 days ago

Docklands, Victoria, Australia Startek Australia Full time $104,000 - $130,000 per year

Start Date: Monday 1st December 2025

Location: Hybrid – Office & Work from Home (after competency assessment)

Hours: 35 hours per week, rotating roster

Pay Rate: $26.70 per hour + Super and Leave Entitlement

Contract: Permanent

Are you passionate about delivering exceptional customer service and helping people? Join our inbound contact centre team and represent a trusted not-for-profit organisation providing vital Membership Services to Victorians. Enjoy a fully paid training program and ongoing support to ensure you feel confident and capable in your role.

What We Offer:

  • Comprehensive training – 3 weeks program, 1 week in a classroom setting, 2 weeks on-the-job, equipping you with the knowledge and tools to succeed
  • Ongoing support – dedicated leaders and team support to help you grow in your role
  • Hybrid work model – work from home after achieving competency
  • Supportive team culture – a friendly and inclusive work environment

About the Role:

  • Handle a variety of inbound customer inquiries, including address updates, policy and procedural questions, and Member Coverage details
  • Provide clear, empathetic, and accurate information to customers
  • Process account updates and resolve inquiries efficiently
  • Work on a rotating roster (Monday to Friday 8:00 am - 8:00 pm, Saturday 9:00 am - 5:00 pm)

What We're Looking For:

  • Strong customer service experience (contact centre experience preferred)
  • Excellent communication and problem-solving skills
  • Ability to follow compliance and regulatory guidelines
  • Confidence in navigating multiple systems and providing accurate responses
  • Resilience and adaptability in a fast-paced environment
  • Availability to work rotating shifts

Shortlisted candidates will be required to undergo a Criminal History Background Check.

Applications close Friday 28 November 2025

We welcome applicants from all backgrounds and are committed to building an inclusive workplace that reflects the community we serve.

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