Customer Service Officer

3 days ago

Docklands, Australia Extend After School Care Full time

**Customer Service Officer**

**World Trade Centre, Docklands, VIC**

**Salary: $58,000 / Year + Superannuation**

The Extend Group is a premium Outside School Hours Care (OSHC) provider, that provides exceptional care for children nationally.

An exciting opportunity exists for an enthusiastic Customer Service Officer to join our small tight-knit team, based in our Docklands Office, near public transport hubs and the beautiful Yarra River precinct. Extend is looking for someone who is driven, organised, a team player, who is passionate about helping customers.

Be a part of a supportive, diverse, amazing work culture, where no two days are the same

Have great people skills?

Have emotional intelligence?

Have call centre experience?

Want an opportunity to showcase your exceptional communication skills?

Then we want to speak to you

**Specific Responsibilities**
- Build & maintain excellent relationships with customers.
- Administration of database for enrolments, bookings and subsidies.
- Distribution of information for OSHC.
- Database management.
- Administration tasks like handling online orders, posts, organising food, coffee machine, utensils and dish washing machine.

**Essential Criteria**
- A great telephone manner.
- Experience working in a small team.
- Relevant experience, preferably in a fast-paced role.
- Demonstrated effective problem solving, organisational and interpersonal skills.
- Accuracy and attention to detail.
- Proficiency with Microsoft Office and Google Applications.
- Well organised and a multitasker.

**The Benefits**

We offer work-life balance, career development, professional growth, as well as community engagement opportunities, an engaging team and supportive management, reward and recognition, and social opportunities.

This is a great opportunity to carve out a career with a growing company. The role is full time and our office is conveniently located near public transports and the beautiful Yarra River precinct in Docklands.

We have training and career development opportunities and an amazing work culture and team, with an unblemished record in caring for children.

**The Team**

The difference is The Extend Group and our people. There has never been a better time to join our dynamic and passionate team. We are seeking an individual who is looking for an exciting, challenging and rewarding career.

At The Extend Group, we’re all things education and care, which includes excellent service support.

**How to Apply**:
For more information, please contact Garima Sood, Customer Service Manager - +61370661209 for a confidential discussion.

**Please submit your Cover Letter and Resume today**

Pay: $58,000.00 per year

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

Expected Start Date: 10/02/2025

  • Customer Service Officer

    5 days ago

    Docklands, Victoria, Australia MUFG Full time $60,000 - $90,000 per year

    Are you passionate about delivering exceptional service and solving complex problems? Do you thrive in a fast-paced environment where your initiative and attention to detail make a real impact? If so, we want you on our teamWe're looking for Customer Service Officers (Hub Specialists) to join our superannuation contact centre team. In this role, you'll be...

  • Customer Service

    5 days ago

    Docklands, Australia Gowrie Victoria Full time

    Opportunity for a customer focused administrator to join an organisation that champions quality early learning in this Full time, 12month parental leave cover position. Join our team at The Harbour, with an innovative design and large, natural, urban outdoor space among the Docklands towers, next to the CBD. - Full time, 12month parental leave cover role -...

  • Customer Service

    5 days ago

    Docklands, Victoria, Australia Australian Red Cross Full time $60,000 - $80,000 per year

    Part-time position – 22.8 hours per weekMaximum term role until September 2026 (Secondment opportunity)Docklands, VIC locationAbout Red CrossAustralian Red Cross is part of the world's largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.About the roleThis position is the initial point...

  • Customer Service Consultant

    5 days ago

    Docklands, Australia TSA Group Full time

    **Company Description** Join the TSA Family: Elevate Customer Experiences with Us!** TSA is proudly Australian-owned and a leader in the Outsourcing Industry. We help some of the country's biggest brands connect with their customers in meaningful ways. With call centres in both Australia and the Philippines, we’re on a mission to revolutionize how people...

  • Customer Service Consultant

    5 days ago

    Docklands, Australia Medibank Full time

    **The Role**: We are looking for Customer Service Consultants to join our Contact Centre. This is a permanent role with the opportunity to work full time on a rotating roster between the hours of 8am to 8pm (AEDT) Monday to Friday. Join us in this fast-paced role working in our call centre, playing a critical role in providing exceptional customer service to...

  • Customer Service Representative

    1 week ago

    Docklands, Australia Smarte Carte Australia Pty Ltd Full time

    We are Australia’s leading supplier and manager of Airport luggage storage solutions, specifically, Baggage Storage by Smarte Carte, a retail store which allows travellers to store luggage while they await their flight. We are looking for a Customer Service Representative who can assist customers our Baggage Storage store, located at Spencer Outlet Centre...

  • Customer Service Representative

    5 days ago

    Docklands, Australia TSA Group Full time

    **Company Description** Do you live for creating unforgettable customer experiences? Are you all about thriving in fast-paced environments where you can flex your problem-solving and communication skills? TSA Group - Australia is looking for someone just like YOU to join our dynamic team. TSA is an Australian-owned business in the Outsourcing Industry...

  • Customer Service Consultant

    2 weeks ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Customer Relationship Officer

    1 week ago

    Docklands, Australia ARL Collect Full time

    **Role Overview**: This is an ideal role for someone with customer service experience with exposure to Banking, Insurance or Finance. However, we are willing to train anyone wanting to develop their career with us. Our Customer Relationship officers are at the forefront for providing support to our customers. The role reports directly to Team Leader and is...

  • Customer Relationship Officer

    1 week ago

    Docklands, Australia ARL Collect Full time

    **Role Overview**: This is an ideal role for someone with customer service experience with exposure to Banking, Insurance or Finance. However, we are willing to train anyone wanting to develop their career with us. Our Customer Relationship officers are at the forefront for providing support to our customers. The role reports directly to Team Leader and is...