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Client Support Officer

2 weeks ago

Bayswater, Australia ECHO Community Services Full time

**Introduction**:
Our purpose is to enrich the lives of people living independently in their own homes through connection to services and community.
About ECHO
ECHO Community Services is a registered charity providing care to the elderly to help them live in their own home with dignity while still maintaining their independence.
We provide in-home services 7 days per week for Home Care Package and 5 days per week for CHSP.
Our goal is to provide services at the same time, on the same day and with the same team of Support Workers which means that you know the people who are coming and the time they will arrive. Having the same support workers providing services, in particular, medication prompts and personal care, maintains the person’s dignity and well-being. You know and can trust the people attending. There is continuity of care for people who receive our services.
**Description**:
**Role**:
Reporting to the Community Care Manager, this position is accountable for providing administration support to the Operations Team across all service areas. Responsibilities include, but are not limited to:

- Community Roster Auditing (CRA) - check services to ensure they are correct against scheduling and investigate any variations.
- Invoice management - accurately enter invoices into client activity statements, coordinate with client advisors for approvals, address queries, and work closely with the finance department.
- Sub-contractors - maintain sub-contractor register and records.
- Consumables - liaise with client advisors about client requirements, order supplies as required and manage client records.
- Perform other ad hoc duties as required.

**Hours**: Monday to Friday, 8:00 am to 4:00 pm. You will also be required to participate in a rotating on-call after hours, weekday and weekend roster.
**Skills and Experiences**:
**Essential**:

- Excellent organizational skills with a track record of managing office systems.
- Clear, fluent English communication skills.
- Strong multitasking and prioritization abilities.
- Previous administration experience.

**Competencies**:

- Excellent attention to detail.
- Strong verbal and written communication skills.
- Above average numeracy skills.
- Ability to work independently and collaboratively in a team.
- Strong time-management skills and the ability to work under pressure.
- Exceptional customer service skills, with the ability to handle complaints respectfully and promptly.

**Desirable**:

- Aged Care experience preferred but not essential.
- Understanding of CRM software, especially the ECASE system, is highly regarded.

**Benefits**:

- Salary sacrifice options to optimize take-home pay.
- Free parking facilities.
- Supportive and inclusive team environment.
- A family-friendly workplace.