Client Support Officer

1 week ago

Bayswater, Australia ECHO Community Services Full time

**Introduction**:
Our purpose is to enrich the lives of people living independently in their own homes through connection to services and community.
About ECHO
ECHO Community Services is a registered charity providing care to the elderly to help them live in their own home with dignity while still maintaining their independence.
We provide in-home services 7 days per week for Home Care Package and 5 days per week for CHSP.
Our goal is to provide services at the same time, on the same day and with the same team of Support Workers which means that you know the people who are coming and the time they will arrive. Having the same support workers providing services, in particular, medication prompts and personal care, maintains the person’s dignity and well-being. You know and can trust the people attending. There is continuity of care for people who receive our services.
**Description**:
**Role**:
Reporting to the Community Care Manager, this position is accountable for providing administration support to the Operations Team across all service areas. Responsibilities include, but are not limited to:

- Community Roster Auditing (CRA) - check services to ensure they are correct against scheduling and investigate any variations.
- Invoice management - accurately enter invoices into client activity statements, coordinate with client advisors for approvals, address queries, and work closely with the finance department.
- Sub-contractors - maintain sub-contractor register and records.
- Consumables - liaise with client advisors about client requirements, order supplies as required and manage client records.
- Perform other ad hoc duties as required.

**Hours**: 8am to 4pm on any three days of the week, with Friday being mandatory.
**Skills and Experiences**:
**Essential**:

- Excellent organizational skills with a track record of managing office systems.
- Clear, fluent English communication skills.
- Strong multitasking and prioritization abilities.
- Previous administration experience.

**Competencies**:

- Excellent attention to detail.
- Strong verbal and written communication skills.
- Above average numeracy skills.
- Ability to work independently and collaboratively in a team.
- Strong time-management skills and the ability to work under pressure.
- Exceptional customer service skills, with the ability to handle complaints respectfully and promptly.

**Desirable**:

- Aged Care experience preferred but not essential.
- Understanding of CRM software, especially the ECASE system, is highly regarded.

**Benefits**:

- Salary sacrifice options to optimize take-home pay.
- Free parking facilities.
- Supportive and inclusive team environment.
- A family-friendly workplace.

  • Client Support Officer

    2 weeks ago

    Bayswater, Australia ECHO Community Services Full time

    **Introduction**: Our purpose is to enrich the lives of people living independently in their own homes through connection to services and community. About ECHO ECHO Community Services is a registered charity providing care to the elderly to help them live in their own home with dignity while still maintaining their independence. We provide in-home services 7...

  • Client Support Officer

    4 days ago

    Bayswater, Australia ECHO Community Services Full time

    **Introduction**: Our purpose is to enrich the lives of people living independently in their own homes through connection to services and community. About ECHO ECHO Community Services is a registered charity providing care to the elderly to help them live in their own home with dignity while still maintaining their independence. We provide in-home services 7...

  • CLIENT SUPPORT OFFICER

    5 days ago

    Bayswater North, Victoria, Australia ECHO Community Services Full time

    OverviewCLIENT SUPPORT OFFICER – Two month leave cover assignment at ECHO Community Services. Our Home Care team builds lasting relationships with clients to help them stay at home or engage with the community. ResponsibilitiesSupporting the Client Advisors with Commonwealth Home Support Program (CHSP) client assessments, environment assessments and simple...

  • Client Support Officer

    2 days ago

    Bayswater, Australia ECHO Community Services Full time

    **Introduction**: Our purpose is to enrich the lives of people living independently in their own homes through connection to services and community. About ECHO ECHO Community Services is a registered charity providing care to the elderly by helping them live in their own home with dignity while still maintaining their independence. We provide in-home...

  • client support officer

    2 weeks ago

    Bayswater, Australia ECHO Community Services Full time $104,000 - $130,878 per year

    Introduction:Our purpose is to enrich the lives of people living independently in their own homes through connection to services and community.About ECHOECHO Community Services is a registered charity providing care to the elderly to help them live in their own home with dignity while still maintaining their independence.We provide in-home services 7 days...

  • Customer Service

    1 week ago

    Bayswater, Australia Sharp & Carter Full time

    Collaborative and friendly team environment! - Highly dynamic role where two days will never be the same! - $60,000-$65,000+ | Excellent career growth opportunities! **About the role** An amazing opportunity has become available for a strong Administrator whom has a passion for Customer Service and working with people. Our client is a true market leader in...

  • Client Care Coordinator

    1 week ago

    Bayswater, Australia Edenhills Lawnswood Pet Cremation Full time

    **Phone Support and Client Care** **Part-Time role - 34 hours per week** **Sunday to Thursday roster - equivalent to Full-time wages** **Mon to Thur 8:00 - 4:00 pm and Sun 8:00 - 1:00 pm** Our Client Care team is growing and we are currently looking for a dedicated, compassionate animal lover looking to fulfil our clients’ needs in pet aftercare...

  • Client Administrator

    4 days ago

    Bayswater, Australia Sharp & Carter Full time

    $60,000-$65,000+ | Excellent career growth opportunities! - Collaborative and friendly team environment! - Highly dyamic role where two days will never be the same! **About the role** An amazing opportunity has become available for a strong Administrator whom has a passion for Customer Service and working with people. Our client is a true market leader in...

  • Client Support Officer

    2 weeks ago

    Bayswater, Australia ECHO Community Services Full time

    **Introduction**: Our purpose is to enrich the lives of people living independently in their own homes through connection to services and community. About ECHO ECHO Community Services is a registered charity providing care to the elderly to help them live in their own home with dignity while still maintaining their independence. We provide in-home services 7...

  • Admin Support Officer

    2 weeks ago

    Bayswater, Australia Global 360 Full time

    Based in Bayswater -immediate start - Handle incoming customer queries - Great opportunity to grow your career **The Company** We provide essential fire safety services at over 8,500 buildings throughout Melbourne, the greater Victoria region as well as in and around Newcastle in NSW. These properties range from commercial units, government properties,...