Client Support Officer

2 weeks ago

Bayswater, Australia ECHO Community Services Full time

**Introduction**:
Our purpose is to enrich the lives of people living independently in their own homes through connection to services and community.

About ECHO

ECHO Community Services is a registered charity providing care to the elderly by helping them live in their own home with dignity while still maintaining their independence.

We provide in-home services 7 days per week for Home Care Package and 5 days per week for CHSP clients.

Our goal is to provide services at the same time, on the same day and with the same support worker which means that you know the person who is coming and the time they will arrive. Having the same support worker providing services, in particular, medication prompts and personal care, maintains the person’s dignity and well-being. You know and can trust the person attending. There is continuity of care for people who receive our services.

**Description**:
We are looking for a self-driven individual with great attention to details to support our client advisor (case manager) team in delivering excellent services to our elderly clients who are living in their own homes.

Duties and Responsibilities are

Review Community Roster Auditing report for daily approval of all services provided by support workers to clients.
Cross check and communicate with other team members to settle any discrepancies found on the report
Attending to all Invoice queries and complaints by clients.
Manage a number of operation department's spreadsheets for service delivery purpose
Order continence aids and other consumables for clients on behalf of clients advisor
Entering invoices items by third party contractors into Activity statements to generate charges for Home Care Package clients
Continual development and improvement of work practices and processes for operational excellence by attending and participating in meetings team projects as required.
Providing input on how to improve the business or value add.
Assist with reducing variable expenditure as directed.
On-call phone once every 6 weeks (roster with other members of operation teams)
Other tasks that may be required from time to time.

**Skills and Experiences**:
Experience and job requirements
- Qualifications in business administration or related field
- Similar experience in an aged care or community service is highly desirable
- Understanding of CRM software, especially ECASE system is highly regarded
- Strong attention to detail and high-level organisational skills
- Previous experience in administration, data entry and bookkeeping
- Possess exceptional customer service skills - will go the extra mile
- Be able to work under pressure and within tight timeframes
- Works well in a team but also shows initiative and confidence to manage tasks alone.

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